A Moamen

E-commerce Acquiring Relationship Manager

• Job Details:Built and managed strong relationships with key e-commerce merchants, ensuring consistent growth in acquiring volumes and long-term client retention. Served as the primary point of contact between merchants and internal acquiring/payment gateway teams, driving seamless onboarding and integration processes. Analyzed transaction data to identify performance trends and opportunities for optimization, resulting in improved payment success rates and reduced chargebacks. Collaborated with cross-functional teams including risk, compliance, and tech support to resolve merchant issues and enhance service quality.

Acquiring Business Development Officer

• Job Details:Leading the development of customized acquirer bank solutions, designed for the e-commerce industry, and participating in payment gateway onboarding process enhancement. Developing and implementing comprehensive payment structures aligning with the merchant (SMEs and multinationals) finance model and enterprise resource planning (ERP) systems. Meticulously evaluating daily merchant settlements, leveraging strong risk management and problem-solving expertise to optimize operational efficiency and mitigate financial risks. Supporting the chargeback team with their day-to-day activities, including resolving chargeback disputes, responding to customer inquiries, and updating internal records. Increased merchant portfolio transaction volume by 25% within 12 months. Cultivating and maintaining robust relationships with a broad spectrum of clientele.

Relationship Officer

• Job Details:Managed a portfolio of 150+ high-value clients at CAE, Mokattam branch, with consistently achieving top-tier customer satisfaction ratings. Contributing to a 20% growth in the branch's net customer assets. Increased 40% of the branch portfolio through digitalization and changing workflows which optimized the average time taken for customer account activation. Participated in 15% increase of new clients acquisition annually. Managing corporate accounts, including NGOs, SMEs, mid-caps, multinationals. Managing individual accounts, including mass, intermediate, affluent, and private.