Zumry Ameer

Retail Operations & Business Expansion ManagerFull Time

• Job Details:Nature of Business : Leading enterprise level group of companies who’s serving the nation for more than 100 years in FMCG requirements & renowned supplier in wide range of own brands Responsibilities :  Manage the entire showroom and its operations (Sales, Marketing, Branding, Merchandising, Key Account Handling, Operations and Administrative Activities)  Direct and supervise employees engaged in sales, inventory-taking and reconciling cash receipts  Making sure of availability of all products with correct prices and well merchandised in timely basis to drive the sales with meeting all standards of organization  Negotiate contracts with vendors and service providers  Manage the range of operation personals and coordinate resources including hiring, performance management and appraisals  Manage the recruitment, training, competency development of operation personals  Recommend, approve and implement action plans resulting from an incident / emergency or safety and operational investigations of store  Report details of above mentioned incidents to senior management, discuss and communicate with store management about precautions and preventions  Strategic studies and market researches in current market trends  Analyze marketing information and translate into strategic plans to make the business profitable  Train all new managers in store operations, procedures and policies  Design and implement customer satisfaction metrics  Monitor service delivery, analyze statistics and other data to determine the level of customer service and manage it  Train staff to deliver outstanding customer service  Address customer inquiries and resolve complaints

Assistant Manager - ShowroomFull Time

• Job Details:General Duties  Managing the entire showroom and its operations  Involvement in local showroom purchases from central warehouse and overseas purchases when required  Controlling inventory which inwards daily basis  Making changes in displayed products and setting new merchandise displays according to season and market trends  Setting targets, controlling & reviving budgets, analyzing sales and all administration works  Submitting reports to Board of Management when required  Responsible for proper merchandising throughout the store  Conducting interviews & trainings for staff in all departments  Involving in staff recruitments, evaluation and appraisals of staff  Making managerial decisions for showroom’s and company’s improvement

Senior Executive in Corporate Customer ServiceFull Time

• Job Details:General Duties  Handling key accounts, providing product and services related information and solutions to key clients to improve sales  Helping to maintain the company service level in a high standard by doing surveys  Market research & potential studies  Caring and valuing the customer as an asset for the company and providing the best satisfactory customer service  General tasks of a customer service agent handling customer request (general inquiries, e-mails, chats and SMS) in special cases  Training new recruits  Preparation, monitoring of daily and monthly reports and reporting to Director of sales  Sales analysis with Cooperate sales team & handling management requests, quotas and concessionary packages