ZK
Zubeir Khan
Duty Manager at Shangri-La Eros New Delhi
Delhi, IndiaWork Experience
Shangri-La Eros New Delhi
Jun 2024 - Present -11 months
India
- Job Details:Supervise daily front office operations, ensuring smooth check-in/check-out processes and managing guest services. Oversee a team of front desk associates, providing leadership and training and ensuring adherence to hotel policies and procedures.
JW Marriott
Sep 2023 - Jun 2024 -9 months
India
- Job Details:Managed daily front desk operations, including guest check-ins and check-outs, and handled special requests. Supervised and coached a team of front desk associates, ensuring efficient handling of guest services and issues.
JW Marriott
Sep 2021 - Aug 2023 -1 yr, 11 months
India
- Job Details:Managed check-in/check-out procedures, ensuring a smooth guest experience from arrival to departure. Provided information on hotel amenities, services, and local attractions, enhancing the guest experience.
Le Meridien
Oct 2019 - Sep 2021 -1 yr, 11 months
India
- Job Details:Performed front desk duties, including handling guest check-ins/outs, processing reservations, and managing guest requests. Monitored guest accounts and processed payments, ensuring accuracy and compliance with hotel standards.
Education
Bachelor's Degree in Hospitality & Hotel Administration
Indira Gandhi National Open University - IGNOUJan 2015 - Jan 2018 - 3 yr
Bachelor's Degree in Hotel Management
Institute of Hotel Management, RohtakJan 2015 - Jan 2018 - 3 yr