ZK

Zubeir Khan

Duty Manager at Shangri-La Eros New Delhi

Delhi, India

Work Experience

  • Duty Manager

    Shangri-La Eros New Delhi

    Jun 2024 - Present -11 months

    India

    • Job Details:Supervise daily front office operations, ensuring smooth check-in/check-out processes and managing guest services. Oversee a team of front desk associates, providing leadership and training and ensuring adherence to hotel policies and procedures.
  • Assistant Front Desk Manager

    JW Marriott

    Sep 2023 - Jun 2024 -9 months

    India

    • Job Details:Managed daily front desk operations, including guest check-ins and check-outs, and handled special requests. Supervised and coached a team of front desk associates, ensuring efficient handling of guest services and issues.
  • Front Office Executive

    JW Marriott

    Sep 2021 - Aug 2023 -1 yr, 11 months

    India

    • Job Details:Managed check-in/check-out procedures, ensuring a smooth guest experience from arrival to departure. Provided information on hotel amenities, services, and local attractions, enhancing the guest experience.
  • Front Office Associate

    Le Meridien

    Oct 2019 - Sep 2021 -1 yr, 11 months

    India

    • Job Details:Performed front desk duties, including handling guest check-ins/outs, processing reservations, and managing guest requests. Monitored guest accounts and processed payments, ensuring accuracy and compliance with hotel standards.
  • Education

    • Bachelor's Degree in Hospitality & Hotel Administration

      Indira Gandhi National Open University - IGNOU

      Jan 2015 - Jan 2018 - 3 yr

    • Bachelor's Degree in Hotel Management

      Institute of Hotel Management, Rohtak

      Jan 2015 - Jan 2018 - 3 yr

    Skills

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    Languages

    • English

      Fluent
    • Hindi

      Fluent
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