ZD
Zorina dellali
Experienced Native English Speaking
Giza, EgyptWork Experience
Customer Service RepresentativeFull Time
Cashstar
Dec 2014 - Present -10 yrs, 6 months
United States , Portland
- Job Details:I am a seasonal employee at Cashstar, and normally help out with help desk volume during the Christmas season. I am responsible for assisting with help desk inquiries, via email, and chat. This company is considered baking/credit card industry.
Government Account RepresentativeFull Time
WEX
Jan 2013 - Present -12 yrs, 5 months
United States , Portland
- Job Details:I am technically a deactivated employee at this company as I am now in Cairo. Whenever I re-enter the United States I will resume my role with this company. I was responsible for handing sensitive government accounts assisting the callers in any way possible and directing the callers to the appropriate department or making necessary account adjustments.
Writer/JournalistInternship
50 Fifty DZ Magazine
Jun 2010 - Mar 2013 -2 yrs, 9 months
Algeria
- Job Details:I was responsible for writing interesting content for the introductory of the first English magazine in Algeria. I contributed to natural health sections, fashion, and I had my own dedicated article of restaurant reviews. I also performed face to face interviews and monitored our forum.
Yahoo Contributor (Writer)Internship
Yahoo Contributor Network
Jan 2009 - Jan 2013 -4 yrs
United States
- Job Details:Here I was responsible for adding content on various social issues, as well as entertainment articles and interviews. We worked under strict deadlines and guidelines.
Education
College Diploma in Biology
Southern Maine Community CollegeJan 2011 - Jan 2013 - 2 yr
Technical Diploma in Biology
Cincinnati StateJan 2008 - Jan 2010 - 2 yr
High School - American diploma
Frank W Ballou Senior High SchoolJan 1994
Achievements
Macy's Scholarship for Academics 2009 Zonta Women's Academic scholarship 2009
Skills
- Call Center
- Journalism/Writing
- Accounting
- Microsoft Word
- Microsoft Powerpoint
- Customer Care
- Call Center
- Internet
- Customer Service
- Microsoft Office
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Languages
English
FluentFrench
FluentSpanish
FluentArabic
Intermediate
Training & Certifications
Alzheimers Care
Sunrise Brighton Gardens·2006Medical Assisting
Medix·2006