ZD

Zorina dellali

Experienced Native English Speaking

Giza, Egypt

Work Experience

  • Customer Service RepresentativeFull Time

    Cashstar

    Dec 2014 - Present -10 yrs, 6 months

    United States , Portland

    • Job Details:I am a seasonal employee at Cashstar, and normally help out with help desk volume during the Christmas season. I am responsible for assisting with help desk inquiries, via email, and chat. This company is considered baking/credit card industry.
  • Government Account RepresentativeFull Time

    WEX

    Jan 2013 - Present -12 yrs, 5 months

    United States , Portland

    • Job Details:I am technically a deactivated employee at this company as I am now in Cairo. Whenever I re-enter the United States I will resume my role with this company. I was responsible for handing sensitive government accounts assisting the callers in any way possible and directing the callers to the appropriate department or making necessary account adjustments.
  • Writer/JournalistInternship

    50 Fifty DZ Magazine

    Jun 2010 - Mar 2013 -2 yrs, 9 months

    Algeria

    • Job Details:I was responsible for writing interesting content for the introductory of the first English magazine in Algeria. I contributed to natural health sections, fashion, and I had my own dedicated article of restaurant reviews. I also performed face to face interviews and monitored our forum.
  • Yahoo Contributor (Writer)Internship

    Yahoo Contributor Network

    Jan 2009 - Jan 2013 -4 yrs

    United States

    • Job Details:Here I was responsible for adding content on various social issues, as well as entertainment articles and interviews. We worked under strict deadlines and guidelines.
  • Education

    • College Diploma in Biology

      Southern Maine Community College

      Jan 2011 - Jan 2013 - 2 yr

    • Technical Diploma in Biology

      Cincinnati State

      Jan 2008 - Jan 2010 - 2 yr

    • High School - American diploma

      Frank W Ballou Senior High School

      Jan 1994 

    Achievements

    Macy's Scholarship for Academics 2009 Zonta Women's Academic scholarship 2009

    Skills

    • Call Center
    • Journalism/Writing
    • Accounting
    • Microsoft Word
    • Microsoft Powerpoint
    • Customer Care
    • Call Center
    • Internet
    • Customer Service
    • Microsoft Office
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    Languages

    • English

      Fluent
    • French

      Fluent
    • Spanish

      Fluent
    • Arabic

      Intermediate

    Training & Certifications

    • Alzheimers Care

      Sunrise Brighton Gardens·2006
    • Medical Assisting

      Medix·2006
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