Basic Info

Mohamed Fahmy

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Aquatic water resiset U.S.A account at Aquatic water resist

Experience Details

Aquatic water resiset U.S.A account

Manufacturing/Production, Quality

Experienced (Non-Manager)

Recruitment ,Coordinator (plus) Customer service agents support

Develop a pool of qualified candidates in advance of need,Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate. Determines applicant requirements by studying job description and job specifications Build networks to find qualified passive candidates. Conduct phone screening and face to face interviews in a professional and presentable manner. Attend interviews with line managers & clients for calibration purpose potential applicants to qualify them for final interviews Assist in modifying & updating job descriptions and specifications.Submitting daily & weekly performance reports Perform other related duties as required.


Company Details

Aquatic water resist

Cairo, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure, Information Technology Services, Recruitment and Staffing

N/A

Feb 2016 to Jul 2016 (5 months)
Mobily acount at Mobaily K.S.A

Experience Details

Mobily acount

Customer Service/Support

Entry Level

much qualifidie


Company Details

Mobaily K.S.A (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Consumer Services , Human Resources

N/A

Mar 2015 to May 2015 (2 months)
Customer service representative then supporter at Etisal international

Experience Details

Customer service representative then supporter

Analyst/Research, Customer Service/Support, Human Resources

Experienced (Non-Manager)

CSR handling the customers via phone and answer all inbound calls & making out bound calls to solve them inquiry to solve it and activation them sim card after that took promotion to be supportfor new agents plus to be such as coordinator
to follow the plan scheduled by reading all the persons seeking for work and makes wigh them an interview to pick the qualification employees


Company Details

Etisal international (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Construction - Residential & Commercial/Office, Consumer Services

N/A

Nov 2013 to Apr 2015 (1 year 5 months)
Customer service representative at Vodafone U.K

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

just training Vodafon Egypt less than month through outsorsing company, then recommended me to vodafone UK,but unfortunately & ironically at this time I must traveled Spain to engaged very urgently but i pass 2 exams.


Company Details

Vodafone U.K (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Human Resources

N/A

Dec 2011 to Feb 2012 (2 months)
Soft skills trainer and team leader at AL Raee Cars show room ( automotive)

Experience Details

Soft skills trainer and team leader

Customer Service/Support, Human Resources

Manager

trainer : trainig the new agents how to treating with customers and handling them to make them satisfictions and teach them how to utilisation the applications them have it,to avoid any problem and get sure i would not doplicate it again

most of our working treating with all Banks by loans or cash


Company Details

AL Raee Cars show room ( automotive)

Cairo / Nasr city, Egypt

51-100 employees

Automotive, Automotive, Telecommunications

N/A

Dec 2006 to Jan 2009 (2 years 1 month)
Customer service then recuitment specialist at Al Shaher & Al Fady Cars show rooms

Experience Details

Customer service then recuitment specialist

Project/Program Management, Banking, Marketing/PR/Advertising

Experienced (Non-Manager)

customers service :handling the customers and advice them via phone or face to face and give them unique service to buy cars cash or by loans.then got promotion to be( both of them from same owner but at diffrent places)
Recruitment specialist:reading the job C.Vs and making interview with the against to pick the qualification employees plus preparing the agents schedules plus support them and coordinate


specially at this time there's no call center making or gave attintions about cars show rooms, so we creat it by taken a small apartment and made it like as our call center


Company Details

Al Shaher & Al Fady Cars show rooms (multinational)

Cairo / Nasr city, Egypt

101-500 employees

Automotive, Automotive, Banking

N/A

Feb 2003 to Nov 2007 (4 years 9 months)

Achievements


start as customer service agent,then recuiter, soft skills trainer

Education

Bachelor's Degree in Archaeology department Egyptology

Education Details

Bachelor's Degree

Archaeology department Egyptology

Cairo University, Egypt

C / Good / 65 - 75%

old cultures specially the egyption history which include them 4 old languages

at this time i traveld to alot of countreis specially gulf cause most of my family still living there

Cairo University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

AL Zaffrah school in United Arab Emirates

Egypt

1997

A / Excellent / 85 -100%

I was born so i spent my whole life in Gulf in U.A.E and lived ther around 23 our study bu English and Arabic

AL Zaffrah school in United Arab Emirates
1997

Certifications

Certificate details

English courses

Jul 1993

pass 89,4 out of pass 89,4

N/A

N/A

Adnoc oil refining oil in U.A.E

N/A

Certificate details

Marketing management

Feb 2002

81,8% out of pass

N/A

N/A

Phonex Academy

Research Skills.
Analytical S

Certificate details

English conversation

Oct 2001

88,02 out of pass

N/A

N/A

Arab & English Academy

N/A

Certificate details

Booking tickets airline

Nov 2002

87,6% out of pass

N/A

N/A

Egypt Airlines

treating with customers via phone , face to face or social media to booking them tickets

photo shop
Mar 1999

Certificate details

photo shop

Mar 1999

85,5% out of pass

N/A

N/A

phoenix Academy

using all photo shop applications

Training and Courses

Training/Course Details

Customer service representative

Dec 1999

from outsource company

N/A

Training/Course Details

human resource management

Jan 1999

cairo university

HR specialit at Future Acadimy inclouded everythings

Training/Course Details

English conversation

Oct 1994

future academy in U.A.E

Conversation English & Arabic to make my language much stronger

This profile is fresh!
Last update 9 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAl Shaher & Al Fady Cars Show RoomsAquatic Water Resiset U.S.A AccountArabicArchaeology Department EgyptologyAutomotiveBadminton & PSBankingBooking Tickets AirlineBowling & BilliardsConstruction - Industrial Facilities And InfrastructureConstruction - Residential & CommercialConsumer ServicesCoordinatorCreativeCustomer ServiceCustomer Service RepresentativeCustomer Service Representative Then SupporterCustomer Service Then Recuitment SpecialistEnglishEnglish ConversationEnglish CoursesEtisal InternationalExcelFlexibleHelping PeoplesHuman Resource ManagementHuman ResourcesInformation Technology ServicesLeaderManufacturingMarketingMarketing ManagementMobaily K.S.AMobily AcountMusic And MoviesOfficeOperationsOrganizerPhoto ShopProductionProgram ManagementProjectQuality AssuranceQuality ControlRecruitment And StaffingRecruitment SpecialistsResearchSoft Skills TrainerSoft Skills Trainer And Team LeaderSupportTeam PlayerTelecommunicationsTelesalesTravelling To Contact With Other CulturesVodafone U.KWord

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Photo shop

Photo shop

: Advanced

: Medium

:

Less than 1 year

word

word

: Advanced

: High

:

3-5 years

Excel

Excel

: Advanced

: High

:

3-5 years

Fields of Expertise

Customer service representative

Customer service representative

: Expert

: Extreme - I love it!

:

More than 7 years

Recruitment specialists

Recruitment specialists

: Expert

: Extreme - I love it!

:

3-5 years

coordinator

coordinator

: Expert

: Extreme - I love it!

:

3-5 years

soft skills trainer

soft skills trainer

: Advanced

: Extreme - I love it!

:

1-3 years

telesales

telesales

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Creative, Organizer, Flexible / Adaptive, Team Player

Online Presence

diksy555@live.com zikwa16@gmail.com

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