Ziad Tarek

callcenter sales teamleader at telecommunicate

Cairo, Egypt

telecommunicate

Jun 2022 - Sep 2023 -1 yr, 3 months

Egypt

Job Details:lead the team and monitor tele sales team performance and improving the performance. collaborate with other call center professionals to improve customer service. providing support to less experienced sales representatives as needed. identifying potential customers through networking initiatives, cold-calling, and email communication.

telecommunicate

Jan 2022 - May 2025 -3 yrs, 4 months

Egypt

Job Details:handle all incoming / outgoing calls of the call center. provide follow up. occasional campaigns and calls backs blended with normal inbound calls. handle and solve all inquiries, request and complaints received via all channels available. resolve all customer complaints, requests and inquires within the pre-determined sla͛s.

telecommunicate

Egypt

Job Details:facilitating meetings with supervisors to discuss performance issues and provide feedback on progress. managing employee performance, including conducting performance evaluations and providing feedback to employees. managing work schedules and overtime hours for the team, making sure that all shifts are covered. conducting training sessions to help employees improve their skills and learn new processes. achieving growth and hitting sales targets by successfully managing the team and by assessing the team’s strengths and weaknesses.

Bachelor's Degree in business & management
Modern Academy for Engineering and Technology (MIS)