Ziad Moawad

sales executive

• Job Details:Drove b2b and b2c sales for software and digital marketing solutions by identifying client needs, crafting tailored offers, and maintaining long-term relationships. Led internal workshops to train non-sales staff on core sales principles, including prospecting, objection handling, and effective communication strategies. Followed up with leads through the crm system to ensure proper support and increase conversion opportunities.

Client Service Representative

• Job Details:Handled inbound and outbound calls for a hybrid account, providing support in both arabic and english to a diverse customer base. Resolved customer inquiries, complaints, and service issues efficiently while maintaining a high level of customer satisfaction. Maintained accurate records of interactions using crm tools and ensured adherence to service-level agreements (slas). Demonstrated excellent communication, adaptability, and problem-solving skills in a fast-paced, bilingual environment.

soft skills trainer – freelancer

• Job Details:Delivered interactive training sessions as part of the 'ready for tomorrow' program, focusing on career guidance, life skills, and sustainability. Empowered youth through engaging workshops on self-awareness, growth mindset, decision-making, and professional values using tools like the riasec model and the ikigai framework. Simplified complex topics such as carbon footprint, green jobs, and gender equality through real-life case studies and hands-on activities. Helped participants design actionable career plans aligned with both personal aspirations and evolving labor market demands.