Ziad Mattar

Operations ManagerFull Time

• Job Details:• Work closely with the CEO and liaise directly on operational performance and strategic decisions for Lebanon and Greece offices. • Develop and implement an inclusive operational strategy driving the growth of the freight forwarding teams. • Successfully expand the freight business by establishing and nurturing relationships with new and existing clients exceeding 160 accounts in both local and international markets. • Optimize the utilization of existing facilities, resulting in increased efficiency and cost savings. • Increased stakeholders’ satisfaction by implementing quarterly reporting and KPIs monitoring systems, leading and motivating the team, responding to complaints, suggestions and inquiries, ensuring exceptional performance and quality of deliverables. • Oversee budgeting, reporting, planning, and auditing processes, ensuring financial goals were met and resources are effectively allocated. • Collaborate with the board of directors to establish company values, mission, short and long-term goals. • Collaborate on developing alliances and partnerships with shipping lines, airlines, forwarders, and custom brokers, fostering strong industry connections and enhancing operational capabilities. • Handle pricing and tenders for big and complex accounts for cross-trade/import and export, resulting in an increase of sales and customer satisfaction • Master CargoWise, a comprehensive logistics software, to streamline operations and enhance efficiency.

Operations ManagerFull Time

• Job Details:• Along with the CEO, developed and executed strategies leading the growth and development of the business in line with the company’s governance principles (vision, values, mission, etc.). • Fostered a growth, innovation and problem-solving culture, by providing the team with challenges, training, mentoring and support. • Ensured financial stability and effective resources allocation through proper budget preparation, monitoring, reporting, and auditing. • Enhanced the company’s operational capabilities through an expanded network of valuable alliances and partnerships with shipping lines, airlines, and forwarders. • Reached 90% customer satisfaction through customer centric solutions and business approaches, fostering long-term relationships. • Followed-up closely on shipments tracking by putting the most efficient SOPs in place, and taking corrective and preventive measures adequately. • Increased efficiency and optimized resources utilization by mastering the Logitude logistics software to streamline operations. • Made business informed decisions aligned with organizational objectives, reports, analytics and dashboards.

Logistics & Supply Chain ManagerFull Time

• Job Details:• Dealing with suppliers, clients, contracts, etc. • Supervising the operation for a high quality of products and services. • Selecting carriers and negotiating contracts and rates. • Planning and monitoring inbound and outgoing deliveries. • Supervising logistics, warehouse, transportation, distribution and customer services. • Organizing warehouse, label goods, plot routes and process shipments. • Research ideal shipping techniques, routing and carriers. • Working with other departments to incorporate logistics with company procedures and operations. • Evaluating budgets and expenditures. • Update and evaluate metrics to assess performance and implement enhancements. • Developing business; identifying business opportunities, new sales leads, new markets. • Examining and satisfying the needs of the market / companies. • Planning and overseeing new marketing initiatives. • Developing sales goals for the team and ensuring they are met. • Following up & updating the clients about any new development within the company. • Making presentations, reports, etc. • Focus on minimizing the shortages and saving the cost down. • Responding to any issues or complaints.