Ziad Elsayed Mady

Bank TellerFull Time

• Job Details:Reconcile balances of cash, currencies at the end of the day. o Balance the main vault and monitor the branch vault limit to report for the cash excess over insurance and prepare for cash transits in case of shortage or overage of cash. o Process customer transactions like process Money Orders (Sending or Receiving). o Evaluate Information and processes to Determine Compliance with Standards, laws and regulations. o Balance drawer, added new customers to the system and handle complaints and cash inflows and outflows. o Delivered prompt, accurate and excellent customer service.

Customer Service RepresentativeFull Time

• Job Details:o Helping more than 50 customers per day. o Listening to the Customers and solve their problems. o Making withdrawals, deposits and transfers of currency to and from clients' electronic wallets. o Target on Orange Cash, electronic wallets, and phone lines. o Target on mobile phones, accessories phones and routers.

TraineeInternship

• Job Details:The training program revolved around all sections of the bank, how did banks work in addition to getting used to the routine of banks, and how to solve customer problems and help them.