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Ziad Hossam AlTantawy

Assistant Sales manager at Lc Waikiki

Agouza, Giza, Egypt

Work Experience

  • Customer supportFull Time

    Etisalat Global Services

    Mar 2024 - Jun 2024 -3 months

    Egypt , Cairo

    • Job Details:Operated a loyalty program application owned by ''e& UAE''. ▪ Support customer inquiries via chats, texts, and emails. ▪ Collaborate with other team members to resolve complex problems. ▪ Able to solve any app issue in light of provided empowerment tools including "My Etisalat" and "Smiles" applications. ▪ Monitor the compliant a cross-Functional Reports/ Processes. ▪ Ensure that customer satisfaction is maintained at all times.
  • Assistant Sales managerFull Time

    Lc Waikiki

    Nov 2019 - Present -5 yrs, 7 months

    Egypt , Giza

    • Job Details:▪ Analyze sale performance to check the progress of weekly, monthly, and yearly targets and KPI’s. ▪ Tracking impact of any promotional campaign or trade activity on sales performance as well as marketing. ▪ Follow up competitor's products in the market based on reports provided by the HQ team, focusing on aspects such as Trendy, quality, and pricing. ▪ Monitor sales performance reports, create professional presentations, and prepare detailed reports for the direct manager. ▪ Operate cash registers and process payments, utilizing the POS system for sales and returns. ▪ Cooperating with the visual team to arrange store visual and applications within the designated timelines. ▪ Collaborating with the E-Commerce team to ensure timely order processing and shipping. ▪ Dealing with diverse cultures and nationalities of customers.
  • Education

    • Bachelor's Degree in Business Administration

      Cairo University (CU)

      Jan 2018 - Jan 2022 - 4 yr

    • High School - Thanaweya Amma

      Omar Ibn Al-Kattab High school

      Jan 2018 

    Achievements

    Employee of the month certificate for 3 consecutive months. I got certificate is proudly presented to me from VM team for the best performance. High level of performance and commitment Certificate.

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • CCNA Course

      self-study by Eng. Ahmed Nazmy·2024
    • Power Bi Fundamentals.

      self-study·2023
    • Delegation, Coaching, and Mentoring Course

      EDRAAK·2023
    • Advanced Excel Analysis.

      self-study by ''Al-Munthir Saffan''.·2022
    • Trainer Managers’ Guide (Customer Service, Sales Techniques, and Product Knowledge)

      LCW Academy·2021
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