
Ziad Hossam AlTantawy
Assistant Sales manager at Lc Waikiki
Agouza, Giza, EgyptWork Experience
Customer supportFull Time
- Job Details:Operated a loyalty program application owned by ''e& UAE''. ▪ Support customer inquiries via chats, texts, and emails. ▪ Collaborate with other team members to resolve complex problems. ▪ Able to solve any app issue in light of provided empowerment tools including "My Etisalat" and "Smiles" applications. ▪ Monitor the compliant a cross-Functional Reports/ Processes. ▪ Ensure that customer satisfaction is maintained at all times.
Assistant Sales managerFull Time
- Job Details:▪ Analyze sale performance to check the progress of weekly, monthly, and yearly targets and KPI’s. ▪ Tracking impact of any promotional campaign or trade activity on sales performance as well as marketing. ▪ Follow up competitor's products in the market based on reports provided by the HQ team, focusing on aspects such as Trendy, quality, and pricing. ▪ Monitor sales performance reports, create professional presentations, and prepare detailed reports for the direct manager. ▪ Operate cash registers and process payments, utilizing the POS system for sales and returns. ▪ Cooperating with the visual team to arrange store visual and applications within the designated timelines. ▪ Collaborating with the E-Commerce team to ensure timely order processing and shipping. ▪ Dealing with diverse cultures and nationalities of customers.
Education
Bachelor's Degree in Business Administration
Cairo University (CU)Jan 2018 - Jan 2022 - 4 yr
High School - Thanaweya Amma
Omar Ibn Al-Kattab High schoolJan 2018
Achievements
Employee of the month certificate for 3 consecutive months. I got certificate is proudly presented to me from VM team for the best performance. High level of performance and commitment Certificate.
Skills
- Microsoft Office 365
- Sales and negotiation skills
- Excellent communication skills.
- Strong problem-solving skills.
- Work independently or as a part of a team.
- Detail-oriented and have an analytical way of thinking.
- Leadership
- Customer Support
- Business Management
- Data Analysis by using excel
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
CCNA Course
self-study by Eng. Ahmed Nazmy·2024Power Bi Fundamentals.
self-study·2023Delegation, Coaching, and Mentoring Course
EDRAAK·2023Advanced Excel Analysis.
self-study by ''Al-Munthir Saffan''.·2022Trainer Managers’ Guide (Customer Service, Sales Techniques, and Product Knowledge)
LCW Academy·2021