Ziad Amer

OwnerFull Time

• Job Details:Supervising daily operations of the restaurant. • Managing day-to-day operations of the café. • Hiring and onboarding new staff. • Training employees (on hospitality, and hygiene.) • Coordinate with vendors and order supplies as needed (like cups, coffee, food, other ingredients, and supplies… etc.) • Add new menu items based on seasonality or customers preferences and surveys. • Nurture friendly relationships with customers to increase loyalty and brand awareness. • Interacts with different distributors. • Monitor income expenses to track and adjust all the expenses and the profit. • Reviewed sales and activity reports to measure productivity and meet company performance targets. • Track record of planning and executing digital campaign strategy of assigned café branding

OwnerFull Time

• Job Details:Involved in developing and implementing 2015-till present brand strategy, thus determining brand growth priorities. • Proven record of increasing brand awareness through strategic promotional program, also introduced Facebook (social media) masthead and maximized number of key client accounts. • Accountable for handling various aspects related to brand management, including monitoring of brand spend. • Recruiting, training, supervising all the café staff and finances. In addition, conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance. • Ensuring that all café expenses are within budget and identifying ways to decrease operational costs. • Taking inventory of café supplies and ordering new stock as much as needed. • Identifying strategies to return and attract customers using social media, and one to one marketing. • Handling all the governmental documents and paperwork. • Schedule regular meetings to discuss about business development opportunities and any issues. • Maintain café environment clean, safe, and inviting for customers. • Effectively negotiated with the suppliers and minimized equipment prices by an average of 35%.

Senior Account ManagerFull Time

• Job Details:Handling a team of 10 employees in the leisure department. • Operating as the lead point of contact for all the matters to all the company’s accounts. • Manage client accounts in the most efficient way to generate sales for the business. • Builds and maintains elite member relationships by providing exceptional customer service by reviewing trip requested details, reviewing the proposed itinerary and supporting costs, and servicing as the point of contact for all inquiries related to Private Trips requests. • Utilized various business analytics tools as well as conducted competitive analysis to determine and acquire potential clients while attaining long-term business goals. • Developed strategic promotional campaigns and increased brand awareness by 26%. • Created a cost-effective online awareness with repurposed content. • Defined and implemented strategic business plans to maximize number of key clients; allocated 82% of the budget to provide outstanding services to top 50 accounts, thus increasing company revenues and maximizing client satisfaction. • Building and maintaining strong, long-lasting customer relationship. • Overseeing customer account management, including negotiating contracts and agreements to maximize profit. • Established and maintained credible business relations with other tourism companies. • Established long-term relations with the leading tourism companies (transportation companies, suppliers, hotel and reservation companies, embassies…etc.) • Discussing new event briefs directly with the client and preparing a full scope of work. • Responsible for a team of Group Travel Planners whose role is to research, negotiate and manage group travel. • Work with Operations Manager to maximize revenues for all group air movements. • Supports the business orientation of Meetings & Events – successfully brings new employees on board, integrates them into working teams, provides sufficient induction and training.