Ziad Ali Ahmed

Operations and Quality ExecutiveFull Time

• Job Details:Developed short‑term and long‑term plans to increase operational efficiency and profits. ● Managed planning of daily schedules and operational tasks for the employees completing Tasks. ● Developed and shared best practices across companies to align with objectives and quality standards. ● Directed day‑to‑day operations by spearheading implementation of short‑term and long‑term strategies to achieve business plan and profitability goals. ● Analyzed customer data to identify opportunities and improve relationships. ● Elevated customer satisfaction ratings by providing speedy resolutions. ● Exceeded team goals by partnering with staff to share and implement customer service initiatives. ● Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned. ● Mainly handled bookings since received through the online platforms we worked with till the tour was operated. ● Dealing with suppliers. ● Dealing with guides and drivers before, through and after the tour to make sure that everything is perfectly operated. ● Working on new programs to develop the Quality of products we offer. ● Following up with the guests upon receiving the booking till the tour ends and handling the guests issues either through the tour or after. ● Taking the guests feedback to make sure everything went as expected through their tour and working on their complaints till we reach their satisfaction with the tour. ● Inspected new products to assess quality and preparedness. ● Audited on Ground through operated ours to make sure the guests are provided with the best quality either through the Transportation, with the guide or even through all the restaurants we have contracted with.

Operations and Quality AgentFull Time

• Job Details:Basically Handled the bookings since they were received from the reservations team, contacted the guest and confirmed the pickup time and location if the booking was from a Hotel or requested the flight details from the guest for the airport pickups. Assigned the guide and the driver to the booking and sent them the tour itinerary and also requested the permit of the tourism police department. Followed ip with the guest on the feedback and made sure they are completely satisfied with the services provided and did not have any complains on the tour. Worked on agreements with the suppliers and checking their provided services either they were vehicles with all categories or food. Went on tours with the guests just to make sure that all quality Assurances were followed through the tour starting from the Driver and the guides till the restaurants that we deal with