Ziad Mohamed Tarek

Hilton

• Sales Reservation AgentFull Time

  Apr 2024 - Present -1 yr, 2 months

  Egypt

  • Job Details:• Deliver excellent service and respond in a friendly, timely, and consultative manner using discovery principles to uncover the customer needs and matching to the appropriate Hilton offering or solution. • Develop an understanding of Hilton and partner offerings (e.g. timeshares, credit card, etc.), and utilize that knowledge to maximize revenue through consultative selling. • Demonstrate proficiency and meet specific daily sales and service goals and metrics. • Appropriately acknowledge service failures, handle escalated problems, and identify service recovery options to maintain customer loyalty. • Be receptive to feedback and quickly apply performance improvement recommendations
• Reservation AgentFull Time

  Apr 2024 - Present -1 yr, 2 months

  Egypt

  • Job Details:• Deliver excellent service and respond in a friendly, timely, and consultative manner using discovery principles to uncover the customer needs and matching to the appropriate Hilton offering or solution. • Develop an understanding of Hilton and partner offerings (e.g. timeshares, credit card, etc.), and utilize that knowledge to maximize revenue through consultative selling. • Demonstrate proficiency and meet specific daily sales and service goals and metrics. • Appropriately acknowledge service failures, handle escalated problems, and identify service recovery options to maintain customer loyalty. • Be receptive to feedback and quickly apply performance improvement recommendations