Zeyad Orfy

Technology Customer Experience Management Sr SupervisorFull Time

Sr. Supervisor, Access Network QoSFull Time

• Job Details:• Develop and maintain access network quality data analytics platform using data from all available sources like call records, OSS counters, drive test logs and third-party data sources. • Automate different network quality dashboards and guide other teams through the findings of the provided analysis. • Present network quality findings and benchmarking results to management on a regular basis. • E2E investigation of network issues with emphasis on RAN and TX networks. • Troubleshoot network problems based on deep understanding of E2E mobile network architecture and signalling protocols on different interfaces as A, IUCS, IUPS, S1 among others.

Supervisor, Network Analysis & Quality of ServiceFull Time