ZE

Zeyad Emam

Assistant Account Manager at Amazon

Work Experience

  • Assistant Account Manager

    Amazon

    Dec 2024 - Present -6 months

    • Job Details:Manage marketplace sellers to grow their business on the platform, overseeing selection acquisition, content creation, inventory management, and order fulfillment. Analyze customer data and provide recommendations to optimize seller performance and drive growth opportunities. Collaborate with cross-functional teams (content, warehouse, etc.) to address seller needs and facilitate account growth.
  • Key Account Sales Administrator

    Talabat | Delivery Hero

    Aug 2024 - Dec 2024 -4 months

    • Job Details:Monitor and analyze vendor performance data to identify trends, generate actionable insights, and support strategic decision-making for sales growth. Create and manage content independently to address vendor needs and enhance product visibility and sales performance. Develop and maintain reports using advanced MS Excel techniques to ensure data accuracy, track KPIs, and improve vendor satisfaction and overall operational efficiency.
  • Retail Vendor Support Executive

    Amazon

    Mar 2024 - Aug 2024 -5 months

    • Job Details:Demonstrate end-to-end ownership of every vendor interaction, providing proactive problem-solving and support. Maintain effective communication and a professional demeanor, managing sensitive issues. Utilizing departmental resources and maintaining key performance metrics.
  • Selling Partner Support Executive

    Amazon

    Aug 2023 - Mar 2024 -7 months

    • Job Details:Deliver proactive problem-solving and exceptional support to Amazon sellers through phone, chat, and email. Maintain professional and effective communication, adhering to guidelines to ensure a positive seller experience and managing sensitive issues. Collaborate with various departments to resolve seller issues, highlight concerns, and suggest improvements.
  • Education

    • Bachelor's Degree in Physics and Computer Science

      Helwan University

      Jan 2020 - Jan 2024 - 4 yr

    Skills

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