Zeyad Mohamed El-Gezawy

Application Support Consultant

Maadi, Cairo, Egypt

Application Support ConsultantFull Time
Jan 2024 - Present -1 yr, 5 months
Egypt , Cairo
Application Support AnalystFull Time
Feb 2023 - Jan 2024 -11 months
Egypt , Cairo
Application Support EngineerFull Time
Jul 2022 - Feb 2023 -7 months
Egypt , Cairo
- Job Details:- Investigate and remote troubleshooting for SAS solutions ( Anti-Money Laundery, Fraud Management and Visual Analytics Reports ). - Escalate and assign tickets to L2 technical team. - Serve as the first point of contact with customers seeking technical assistance over the phone, email and several ticketing systems as per the defined SLA with the client. - Document the resolution steps and create SOP for recurring issues.

Mar 2022 - Jul 2022 -4 months

Egypt , Alexandria

Job Details:- Install and configure electronics gates. - On site support for new digital ticketing system for Egyptian National Railways in Alexandria and Sidi Gaber stations. - Training tellers with POS machines and ( cards, QR code ) readers.

Nov 2021 - Mar 2022 -4 months

Egypt , Cairo

Job Details:Design ear shells for hearing aids and doing maintenance for speakers, microphones and amplifiers in PHONAK ( BTE, RIC & ITE ) Solutions.

Rahma Constructions

Jul 2018 - Mar 2020 -1 yr, 8 months

Egypt , Beheira

Bachelor's Degree in Electronics and Communications Engineering
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2016 - Jan 2021 - 5 yr

HR Member at TEDx AASTMT
Student Activity
Feb 2019 - Sep 2019 -7 months
Project member at ENACTUS AAST
Student Activity
Mar 2017 - Sep 2018 -1 yr, 6 months