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Zeinab Ibrahim

Training supporter at Etisalat global services at EGS / Home services technical support

Abbassia, Cairo, Egypt

Work Experience

  • Customer care Aget at Vodafone EgyptFull Time

    Vodafone Egypt

    Dec 2021 - Present -3 yrs, 6 months

    • Training supporter at Etisalat global servicesFull Time

      EGS / Home services technical support

      Jan 2020 - Present -5 yrs, 5 months

      • Technical support Agent / home services at EGSFull Time

        Etisalat Global Services

        Jan 2020 - Present -5 yrs, 5 months

        • Customer Support AdvisorFull Time

          Globemed Egypt

          Sep 2018 - Sep 2019 -1 yr

            • Education

            • College Diploma in German Literature

              Al-Azhar University

              Jan 2015 

            • Bachelor's Degree in German department"Germanistik"

              Al-Azhar University

              Jan 2013 

            Achievements

            * Scholarship to Frankfurt University 2011 * CFM Top achiever January 2021 at EGS * Top achiever Agent October 2021 at EGS

            Skills

            • Soft skills of CSA
            • Computer Skills
            • word
            • excel

            Languages

            • English

              Advanced

            • German

              Advanced

            Training & Certifications

            • Goethe Zertifikat B2

              Goethe Institut Egypt ·2014

            • German teaching as a foreign language

              Al-Azhar Institute for learning foreign languages ·2013

            • Goethe Zertifikat B1

              Goethe Institut Egye·2012
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