Zeinab Yusuf Yusuf

Sr. Customer Experience Owner - Finance operationsFull Time

Customer Success SpecialistFull Time

• Job Details:-Developing and implementing a well-planned customer onboarding program to ensure the client’s understanding of all the company’s products and services Analyzing data of customer usage to identify the best customer success practices -Creating and implementing a work plan for the customer by utilizing product features based on the customer’s work style to increase product usage -Addressing the customer’s complaints, suggestions, and requests to reach customer satisfaction -Developing and maintaining smooth and strong relationships with customers to increase loyalty and retention -Following up on customers’ contract renewal to maintain sustainable customer retention rate

Sr. Localization Project ManagerFull Time

• Job Details:1.Build and maintain strong, long-lasting client relationships. 2. Generate sales among client accounts, including upsetting and cross-selling. 3. Identifies opportunities to grow business with existing clients. 4. Negotiate contracts and close agreements to maximize profits. 5. Collaborates with sales team to reach prospective clients. 6. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. 7. Establishing and maintaining excellent relationships with translators and proofreaders globally. 8. Communicating and negotiating services rates with translators as needed according to standard budgets or as exceptionally communicated. 9. Coordinating the completion of all language projects, and effectively ensuring the delivery. 11. Delegate project tasks on junior staff members' individual strengths, skill sets and experience levels