Zeinab Anwar Ezzo

CEO Personal AssistantFull Time

• Job Details:- Provides comprehensive support services to the CEO/President that ensures a professional, responsive and effective experience with the organization as a whole and Communicates directly, and on behalf of the President and CEO. - Manages incoming calls, emails and mail. - Handles all calls and visitors with grace, sophistication and professionalism. - Writes error-free, business letters and emails. - Provides complex travel arrangements. Becomes familiar with the specific, detailed needs of the CEO and travel partners; be available during travel times to quickly address any last minute changes or cancellations. - Accurately tracks expenses for CEO by managing credit cards, receipts and expense claims. - Assisting the business by providing admin work to facilitate and serve all business departments. - Admin related daily tasks : Printing , Filing , Archive Critical Documents, Prepare and modify documents including reports, drafts, memos and emails . - Prioritizes conflicting needs for successful completion. - Involved in some HR work and hiring recommendations. - Involved in real estate work for head office relocation. - Responsible about the whole salt exporting project in the company starting from receiving the request till delivering the goods to the client in the disdained country.

Senior Event Operations ExecutiveFull Time

• Job Details:- Provide Practical and administrative support to the head of conference and events department in local or international events. - Liaising with internal and external vendors. - Preparation of event collaterals pertaining to each event ( Name Tags, Notes, Delegate bags, certificates) - Managing the registration hotline and inquiries. - Maintain of up to date information of all documents to ensure efficient completion of all tasks. - Responsible organizing the Uganda International Oil and Gas Summit (UIOGS) www.uiogs.com - Co-work with team East Africa in organizing East Africa Oil and Gas Summit (EAOGS) www.eaogs.com - Co-work with team Project East Africa (PEA) www.projecteastafrica.com - Responsible organizing the Kuwait International HSE Conference and Exhibition (KIHSE) www.kihse.com - Build and maintain strong, long-lasting customer relationships. - Interpreting, editing and customizing the CRM to fit the needs of the company - Entering and Transferring data, making sure data is ‘clean’ and up to date. - Providing support and troubleshooting on the system, making changes as needed - Maintains database by entering new and updated customer and account information - Compile, sort and verify the accuracy of data before it is entered. -Having a company facing role where it is my responsibility to help other employees find the information they need - Managing the day to day operations at the office - Organize and coordinate the writing and sending of information - File and retrieve corporate documents, records, and reports - Planning and scheduling appointments and meetings - Making travel for executives - Greet visitors and determine whether they should be given access to specific individuals - Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software

IT Helpdesk AdminFull Time

• Job Details:Help-desk/First Line Support is a junior position with responsibilities, under supervision, for resolving IT problems, including operating systems and productivity software, office software, applications support and carrying out other tasks as defined and directed by the Team Leader. All tasks are to be completed in a timely, efficient and proactive manner. -Dealing with help-desk calls in accordance with defined Service Level Agreements via the telephone, and also dealing with the mails received in the generic mailbox. -Day to day reporting will be via the Team Leader however the individual?s line manager is the Support Center Manager. -Handling mobile phones & monthly bills, arranging also the reports for the usage & preparing new lines for new user. Canceling the lines after the users leave.