Zeinab Soliman

Senior Representative Blended Team

• Job Details:Managed a team handling diverse tasks such as complaints, account activations, and direct customer service, enhancing overall team efficiency and performance. Interacted with a wide range of customer service tasks, significantly improving communication skills and customer satisfaction rates. Managed customer interactions through chat, ensuring quick and effective resolution of inquiries and issues. Successfully dealt with large corporate accounts, demonstrating strong organizational and negotiation skills. Acquired extensive technical knowledge in ADSL services and 4G routers, leading to improved service delivery and customer support. Addressed and resolved customer complaints promptly, contributing to higher customer retention and loyalty. Streamlined account activation procedures, resulting in faster service deployment and enhanced customer experience. Achieved a performance rating of excellent and demonstrated consistent high-quality work and dedication.

Quality Assurance Team

• Job Details:Selected for the quality assurance team, demonstrating recognition of expertise and commitment to maintaining high standards. Contributed to the development and implementation of quality assurance processes, resulting in enhanced service quality and customer satisfaction. Performed regular audits of team performance, identifying areas for improvement and ensuring compliance with quality standards. Assisted in the creation and delivery of training programs focused on quality assurance, improving overall team performance and adherence to best practices. Oversaw service delivery processes to ensure consistency and excellence, leading to a reduction in errors and customer complaints. Achieved a performance rating of excellent and demonstrated consistent high-quality work and dedication.

Complain Team Leader

• Job Details:Recognized for leadership potential and exceptional problem-solving skills, leading to nomination for a team leader position. Solved customer problems with a focus on full satisfaction, contributing to improved customer retention and loyalty. Worked closely with other departments to resolve issues swiftly, enhancing overall operational efficiency and customer experience. Achieved a performance rating of excellent and demonstrated consistent high-quality work and dedication. Implemented effective problem-solving strategies, leading to quicker resolutions and reduced repeat complaints.