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Zeinab Elsayed Shaheen

zeinab shaheen

Maadi, Cairo, Egypt

Work Experience

  • Assistant managerFull Time

    El-Quods School

    Feb 2020 - Present -5 yrs, 4 months

    • Computer TeacherFull Time

      El-Quods School

      Jan 2020 - Present -5 yrs, 5 months

      • Customer Service Representative- amazon.aeFull Time

        Raya

        Oct 2019 - Jan 2020 -3 months

        • Job Details:it was a campaign for amazon.ae account at Raya company , joined for 3 moths , responsile for handling customer inquiry .

      • peermentor (( act as leader )) for 3 years for new commer agent for technical queueFull Time

        we

        Dec 2016 - Dec 2018 -2 yrs

        • Job Details:Responsible for new comer agent for one month and half from first day to the first operation day , educate them the process for the company and h to deal with customers , and in the end responsible for them to pass certification with live calls

        • Education

        • Bachelor's Degree in Information system

          Zagazig University (ZU)

          Jan 2010 

        • information system department with very good degree 80.75 % in information system department

          Zagazig University (ZU)

          Jan 2006 - Jan 2010 - 4 yr

        • High School - Thanaweya Amma

          kamel diab secondary school

          Jan 2006 

        Skills

        • Responsibilies
        • Decision Making
        • Time Management
        • multi-task
        • working understress

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        Training & Certifications

        • Marketing

          google·2020

        • Quality testing course

          ebda2·2020

        • Marketing priniples

          masr public library·2013

        • ICDL

          cisco·2010
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