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Zeinab Shaaban Fahmy

Senior customer care avisor at Concentrix

Ajman, United Arab Emirates

Work Experience

  • BankerFull Time

    Banque Misr

    Oct 2022 - Present -2 yrs, 8 months

    Egypt , Beni Suef

    • Senior customer care avisorFull Time

      Concentrix

      Nov 2019 - Present -5 yrs, 7 months

      • Customer Support AdvisorFull Time

        Raya Contact Center

        Sep 2018 - Mar 2019 -6 months

          • Education

          • Bachelor's Degree in Accounting

            Beni Suef University (BSU)

            Jan 2018 

          • High School - Thanaweya Amma

            Atwab Secondary School

            Jan 2024 

          Activities

          • Volunteer at Resala Charity Organization

            Volunteering

            Feb 2013 - Feb 2016 -3 yrs

          • Hr Administrator at EYouth

            Volunteering

            Apr 2013 - Jan 2015 -1 yr, 9 months

          • Volunteer at Life Makers Foundation

            Volunteering

            Apr 2012 - Jun 2014 -2 yrs, 2 months

          Skills

          • Customer Care
          • Microsoft Excel
          • Microsoft Word
          • English
          • Microsoft Powerpoint
          • Accounting
          • Supervision
          • Quality Control
          • Quality Assurance
          • Translation
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          Languages

          • English

            Fluent

          • Arabic

            Fluent

          • Spanish

            Beginner

          Training & Certifications

          • Active leadership and context of leadership

            Concentrix University·2022

          • Six sigma green belt

            Coursera·2021
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