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Zeinab Talaat Mohammed

Customer Support Representative

Haram, Giza, Egypt

Work Experience

  • Customer Support RepresentativeFull Time

    Etisalat uae

    Mar 2021 - May 2025 -4 yrs, 2 months

    Egypt , Giza

    • Job Details:As leader with extensive experience in service recovery, team leadership, and back- office operations within the telecommunications sector. Proven track record in enhancing customer satisfaction, optimizing communication workflows, and driving performance excellence at Global Etisalat, UAE. Adept at managing high-impact projects and delivering measurable improvements in service quality and operational efficiency. Now seeking to leverage my expertise in a dynamic role focused on strategic service innovation and customer experience excellence.
  • Education

    • Bachelor's Degree in Accounting

      Helwan University

      Jan 2020 

    Achievements

    Top performance and achievement in Etisalat UAE

    Skills

    • Problem Solving
    • Project Management
    • Problem Analysis
    • Leadership Management
    • Communication
    • Negotiation
    • Customer Support
    • Coaching
    • Support Services

    Languages

    • Arabic

      Fluent
    • English

      Advanced
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