Zeinab Hussien

Operations Team LeaderFull Time

• Job Details:- Expertly managed team, achieving a noteworthy 30% sales increase while maintaining elevated service standards. - Strategically elevated service quality, retaining over 55% of valued clients through insightful adjustments. - Cultivated a culture of open communication, fostering a seamless, customer-centric experience in every interaction.  Showcased exceptional negotiation skills, driving collaborations with external stakeholders and reinforcing strong service acumen. - Precisely oversaw the creation of meticulous legal documents, consistently reflecting our unwavering commitment to customer centered values. - Spearheaded client representation in legal proceedings, ensuring unwavering professionalism, service excellence, and a commendable 20% cost reduction.

Enhanced Operations Team LeaderPart Time

• Job Details: -Manage client quotations, ensuring accuracy and alignment with company offerings. - Maintain and update internal systems for seamless operations. - Proactively upsell and educate clients to enhance revenue. - Implement follow-up processes for customer satisfaction and improvement. - Provide exemplary customer service, promptly addressing inquiries and resolving issues. - Lead and mentor operations team for optimized performance. - Analyze sales data for strategic sales and revenue growth. - Achieved 35% profit increase through promotions and exceptional customer service

Operation CoordinatorFull Time

• Job Details: -Demonstrate active listening to clients, comprehending their directives, and discerning their needs and objectives, thereby delivering superior levels of customer service. - Thoroughly assess data, evidence, and legal intricacies, facilitating clear communication with clients and furnishing solutions centered on their needs. - Exhibit adept negotiation and collaboration skills while engaging with diverse professionals, consistently showcasing exceptional customer service prowess.  -Formulate accurate legal documents and correspondence, consistently adopting a customer-centric perspective.  -Professionally advocate for clients in courtrooms and tribunals, upholding elevated standards of customer service throughout the litigation process.