Zeinab Hany Mahmoud

Voice service engineerFull Time

• Job Details:Working as a Technical Support main duties - Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically. -Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations. Develop in-depth product knowledge and provide accurate information to customers. -Assist customers with order processing, shipment tracking, and returns or exchanges. Maintain accurate records of customer interactions and inquiries. -Provide basic technical support, troubleshoot issues, and escalate complex problems as needed. -Collaborate with other departments to resolve customer issues and ensure a positive customer experience. -Identify customer inquiry trends and provide feedback for process improvement. -Maintain high customer satisfaction by building rapport and establishing strong relationships with customers. -Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

Customer Support RepresentativeFull Time

• Job Details:Worked as an At&t Customer care specialist that assists customers with inquiries, billing issues, technical support, and account management. provided solutions, troubleshoot problems, and ensured a positive customer experience.

Shadow Assistant SupervisorPart Time

• Job Details:It's a part time job that is hold in special months example April / May/ June Main duties : -Ensure that relevant guidelines and policies are applied and followed . -Ensure that the test day material is handled securely, confidentially and is accounted for in line with the requirements of all time. -Ensure that all test day records are completed and maintained accurately. -Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or Examination services staff in a timely manner. -Report issues that arise on the to the supervisor. -Report any incidents, emergencies or breaches of security to the supervisor or appropriate Examination services staff -Actively monitor and supervise candidates and invigilators during tests tomake sure that there is no violation of test conditions and they are carrying out there duties. -Promote and ensure the wellbeing of candidates at all times. In case of emergencies, ensure that correct procedures are followed and involve appropriate authorities as required.