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Zeinab Farouk Ahmed

Direct Sales & Call Center Supervisor at Minlo For trade and industry

Ain Shams, Cairo, Egypt

Work Experience

  • Direct Sales & Call Center SupervisorFull Time

    Minlo For trade and industry

    Jan 2017 - Present -8 yrs, 5 months

    • Job Details:• Manages and is responsible for day-to-day activities of one or more unit of operations. • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations. • Leading communication channels for all information between sales agents with Marketing, After Sales & Logistics • Creating & developing sales workflow & procedures aligned with marketing vision • Preparing & presenting a monthly presentation to marketing & sales management heads including Sales achievement analysis, Conversion rate analysis • Developing the products data base including FAQ’s & Data base update • Plan and direct staffing, training, and performance evaluations to develop and control sales and service program • Advise client on policies and operating procedures to ensure functional effectiveness of business • Monitors, analyzes and evaluates the effectiveness of sales executive visits, phone calls……. etc. to provides insight into sales executives’ productivity • Follow up with the financial department the invoiced operation to ensure cash collection is paid on the due dates and to accelerate the payments process with customers if needed • Targeting potential customers by Initiating sales activities over the phone, arranging sales visits for new business opportunities, and presenting our service • Develops programs to drive sales across assigned territories / segments based on sold marketing research
  • Corporate Sales SupervisorFull Time

    minlo for trade & industry

    Jan 2014 - Dec 2016 -2 yrs, 11 months

    • Job Details:• Develop and make presentations of company products and services to current and potential customers. • Prepares necessary reports with key achievements and segment’s updates to highlight business opportunities. • Maintains excellent knowledge of Minlo’s products and services in comparison to competition to satisfy corporate accounts’ needs • Provides necessary field training and enhance career development to ensure reaching the needed quality. • Conducts regular visits to key corporate accounts to ensure customers satisfaction. • Achieve monthly targets by closing profitable deals with key accounts. • Work closely and effectively with the marketing and production teams when needed in order to ensure that all B2B contracts are delivered at a high standard and in due time. • To develop an effective sales strategy to attract new & additional sales • Organize and attend client meetings both internally and externally
  • Corporate Sales Senior SpecialistFull Time

    minlo for Trade & Industry

    Jan 2011 - Dec 2013 -2 yrs, 11 months

    • Job Details:• Enlarge the sales network by adding new customers, re-activate the stopped B2B customers. • Maintain business relationship with existing customers and build partnerships with sales channels • Follow up and update management for the brand positioning within all assigned channel • Set the individual sales target per salesperson • Develops and maintains sales operating plan for the sales team that includes opportunity map, target accounts, forecast • Assign and designate sales quotas and territories to staff according to individual potential • Deliver sales pitches and presentations to clients, highlighting the benefits of a product to influence purchase • Develop and implement programs effective for enhancing sales performance • Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement.
  • Telesales SpecialistFull Time

    Seasons for Trade & distribution

    Dec 2008 - Dec 2010 -2 yrs

    • Job Details:• Monitor and improve ordering, telephone handling and other procedures • Identifying operational issues and suggesting/implementing possible improvements. • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) • Running regular staff meetings with the call center team and keeping up with industry news • Preparing reports and analyzing data to assist management as they determine call center goals in addition working cooperatively with other supervisors and management team members to support call center representatives and maximize customer satisfaction. • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Circulating periodically every day to listen to conversations and provide instructions regarding the performance plus being available at all times for call center representatives’ questions and concerns. • Monitor and improve ordering, telephone handling and other procedures • Identifying operational issues and suggesting/implementing possible improvements. • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) • Running regular staff meetings with the call center team and keeping up with industry news • Preparing reports and analyzing data to assist management as they determine call center goals in addition working cooperatively with other supervisors and management team members to support call center representatives and maximize customer satisfaction. • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Circulating periodically every day to listen to conversations and provide instructions regarding the performance plus being available at all times for call center representatives’ questions and concerns.
  • Education

    • Bachelor's Degree in Mass Communication

      Ain Shams University (ASU)

      Jan 2006 

    • High School - Thanaweya Amma

      Sozan Mobarak Secondry School.

      Jan 2002 

    Achievements

     Best sales in the Fourth Quarter for 2016.  Best sales of the Year in the department for 2014.  Best Sales of the Year in the department for 2012.  Best Sales of the Year in the department for 2011.  Increase the agents productivity in 2017 & 2018 by 40 %.  In crease calls conversion rate by 50 % in 2017 % 2018 .

    Skills

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    Languages

    • English

      Advanced

    Training & Certifications

    • Spin Selling Skills

      Minlo Academy·2018
    • Business Writing

      Logic·2018
    • Effective Communication Skills

      Minlo Academy·2018
    • TOT Training

      Brillance·2017
    • Sales Planning & Forecasting

      Gold Minds·2015
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