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Zeinab Badwy

Workforce specialist at Breadfast

Imbaba, Giza, Egypt

Work Experience

  • Workforce specialistFull Time

    Breadfast

    Mar 2022 - Present -3 yrs, 3 months

    Egypt , Giza

    • Job Details:RTM, Reporting and scheduling for chatting,email and outbound team

  • Workforce AnalystFull Time

    Icall outsourcing

    Apr 2019 - Aug 2021 -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:Monitor inbound queues, make reports for agents inbound and outbound, inteaday, service level and make schedule for some projects

    • Education

    • Master's Degree in Language

      Ain Shams University (ASU)

      Jan 2018 

    Skills

    • Microsoft Excel
    • Google studio data
    • Communication
    • Analysis
    • workforce
    • Customer Service
    • Analyst

    Languages

    • Arabic

      Fluent

    • Spanish

      Advanced
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