Zeinab Omar Badr

Customer service agent

Hadayek Alahram, Giza, Egypt

Convergys

Aug 2016 - Feb 2018 -1 yr, 6 months

Egypt , Giza

Job Details:Was working as a general agent who solves customer issues and providing a good customer service experience, SIRIUSXM CANADA is the account I was working for, then I got promoted to a retention agent who is acting as a supervisor over the phone and solves major issues, after achieveing a great CSAT percentage.

Teleperformance / Expedia account

Aug 2014 - Feb 2015 -5 months

Egypt , Cairo

Sun Gate Language School

Dec 2013 - May 2014 -5 months

Bachelor's Degree in Accounting
Cairo University (CU)
Jan 2010 - Jan 2013 - 3 yr