Zeina Ashraf Helmy

Service Transition ManagerFull Time

• Job Details:- Ensure Projects scope definition, detailed time frame and milestones are clarified, defined, tracked and reported on for all stakeholders. - Forecast the operations support work volume to prepare the manpower & operational costs. - Estimate CAPEX/OPEX per project. - Ensure availability of project resources. - Monitoring and reviewing project progress and identifying improvements and efficiencies. - Documenting & Implementation of signed off services support flow models - Process Identification, Training, Documentation and transition of full IT support. - Maintain communication with project stakeholders and manage expectations

Business Development (Part-time)Full Time

• Job Details:- Communicated with product suppliers and evaluated different proposals. - Analyzed and selected best 80 products to include in the Online Shop. - Used Google Ad-Words to promote the Online Shop. - Conducted market research for dairy supplement products in Europe and MENA regions. - Communicated with potential customers from dairy supplements and functional food industry. - Designed and managed content of the weekly newsletters. - Managed content for the company’s social media pages.

VAS Project Lead EngineerFull Time

• Job Details:- Evaluated hardware revamping (enterprise-scale) proposals from multiple vendors including technical, cost and feature analysis. - Managed a successful platform migration project for the Call Blocker service. - Maintained on going changes for the Voicemail and Call Blocker services, from change request until deployment. - Monitored various service metrics to maintain high service availability. - Manage difference Campaigns.