Zeina Elshafiyyu

customer service

• Job Details:Maintaining a high quality service. In addition to developing relationships with customers and ensuring that their profiles are up to date. Sale bank products and address customer needs and concerns efficiently and effectively.

customer retention specialist

• Job Details:Persuaded customers to retain loan by explaining the payback on the loan with showing the benefits also by offering discounts and special promotion, discovered customer needs by asking open ended questions. Filtered the denied applications trying to fix those applications to make those customer qualified one more time, and helping the customer to finalizing loans.