Zein Kassim

BI AnalystFull Time

• Job Details:• Created a data model file using Power BI which serves as data source for new BI environment. • Drafted BI training manual, admin manual, data dictionary and JSON theme template for new BI environment. • Soft launch reports on employee competencies, interview, and training statistics for HR Team. • Launched dashboards for business coordinator, consulting, and project management teams. • Replaced existing reports on Access with Power BI that feature enhanced features and visualizations. • Introduced manage parameters feature from Power BI to develop a user workbench. • Experimenting with machine learning and ArcGIS to find leading indicators, areas of high profitability and factors for higher conversion rates. • Experimenting with Azure Foundry to implement AI solutions.

BI AnalystFull Time

• Job Details:• Assessed current reporting environment, source systems and data dictionary then created a project plan and strategy for company’s new BI environment. • Piloted high-level dashboards for Projects, Supply Chain Management, Human Resources and Accounts Receivables teams with record level security. • Created reports on IT ticket resolution, resolve and close rates from multiple data sources to retrieve historical data. • Drafted BI training manual, admin manual and BI architecture given new ERP and HRMS. This included a decision framework on which reporting tools to use and when. • Developed SSRS reports for newly developed Purchase Requisitions module. • Trained to implement a data warehouse using SSIS and basic training on IFS Report Designer, IFS Business Reporter and PeopleSoft Analytics (Cognos). • Implemented multiple bug fixes and application migrations to newer more reliable hardware. • Resolved tier 2 and 3 tickets for Microsoft Great Plains 2016, Bid2Win, ClearTrak and Syncrude Norms.

Business Intelligence Analyst – AX SupportFull Time

• Job Details:• Created a dashboard to monitor IT Help Desk ticket volume, response, resolution time and user satisfaction. • Spearheaded strategy of data driven decisions by documenting and correcting current reporting, drafting data governance rules, and leading the BI Steering Committee. • Consolidated current BI environment using Tableau to become the single source of all reporting. • Handled multiple code deployments in production environment to introduce workflows for production orders, inventory cycle count, custom reports, Bill of Lading customizations and data controls. • Introduced process improvements every quarter to streamline operations such as generation of terms and conditions from AX with each invoice and unified business practices for payroll across subsidiaries. • Developed and implemented a replacement integration solution between AX and Docuware, a document management system used by AP team.