Zeiad Abdelhakim
Accountant Business Analyst
Haram, Giza, EgyptWork Experience
Accountant Business AnalystFull Time
Hotline Transport
Nov 2021 - Dec 2022 -1 yr, 1 month
Egypt , Cairo
- Job Details:Completed domestic market analysis using MySQL resulting in 17% increase in vision and revenue. • Conducted research in trailers spare parts and saved 8% spending’s due to the findings. • Assisted developing key indicators to monitor logistics potential behaviors using pivot tables and decreased costs by 11%. • Cleaned and converted incoming data daily for more adjustable workload using Excel formulas.
Customer Support RepresentativeFull Time
- Job Details:Handled 80+ calls daily, with duties including signing up new customers, making reports and tickets for each call, retrieving customer data and presenting relevant product information. • Trained two new employees in how to use the company tools and local apps, entering customer data and organizing customer data logs. • Received an average of 80%+ customer satisfaction rating, 10% higher than the company average
Education
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2019 - Jan 2022 - 3 yr
Languages
English
FluentArabic
Fluent
Training & Certifications
Supply Chain Principles
Coursera·2023