ZR

Zedric Riqueron

IT Service Desk Analyst

Dubai, United Arab Emirates

Work Experience

  • IT Service Desk AnalystFull Time

    Datacom

    Nov 2022 - Dec 2023 -1 yr, 1 month

    • Helpdesk Escalation SupportFull Time

      TPG Telecom

      Oct 2018 - Nov 2022 -4 yrs, 1 month

      • Helpdesk SupportFull Time

        TPG Telecom

        Jun 2017 - Oct 2018 -1 yr, 4 months

        • Technical Support Level 2Full Time

          Transcom

          Dec 2015 - Apr 2017 -1 yr, 4 months

            • Education

            • Vocational in Google IT Support Professional Certification

              Coursera

              Jan 2024 - Jan 2024 - 0 Months

            • Bachelor's Degree in Information Technology

              Aurora State College of Technology

              Jan 2014 

            Achievements

            Certificate in Microsoft Azure Fundamentals Certificate in Microsoft Security, Compliance, and Identity Fundamentals Certificate of Completion - CCNA Bootcamp Cisco Certified - Networking Basics

            Skills

            • Service Desk
            • Helpdesk support
            • Customer Service
            • Remote management
            • Windows and Linux OS
            • Microsoft Office
            • Microsoft Azure
            • MDM
            • Microsoft SCCM
            • Computer Networking
            View More

            Languages

            • English

              Fluent
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