ZM

Zamzam mohamed Mohammed

Retenention specialist at Sutherland

Faisal, Giza, Egypt

Work Experience

  • Travel AgentFull Time

    Asabticket

    Oct 2024 - Apr 2025 -6 months

    Canada , Toronto

    • Job Details:Planned and booked domestic and international travel arrangements for clients, including flights, accommodations, and transportation. Advised customers on travel requirements, visa processes, and itinerary planning. Negotiated with vendors to secure competitive rates and ensured high levels of customer satisfaction through personalized service and attention to detail. Handled changes, cancellations, and travel emergencies efficiently to support a smooth travel experience.
  • Telesales AgentPart Time

    Nagwa

    Jul 2024 - Jan 2025 -6 months

    Egypt , Cairo

    • Job Details:As a Telesales Specialist at Nagwa Classes, I conducted outbound calls to introduce and promote the platform, persuading potential clients to reserve lessons. I effectively communicated the platform's benefits, maintained detailed records of interactions, and consistently exceeded sales targets through a personalized approach.
  • Retenention specialistFull Time

    Sutherland

    Jul 2023 - Present -1 yr, 11 months

    • Customer Support AdvisorFull Time

      Intelcia

      Jan 2021 - May 2023 -2 yrs, 4 months

      • Education

        • Bachelor's Degree in English language

          Minya university

          Jan 2020 

        Skills

        • Language Teaching
        • sales skills
        • CRM
        • Telesales
        • Customer Service
        • CRM Software
        • Retail Sales
        • Good Listener
        • Cold Calling
        • Travel Sales
        View More

        Languages

        • English

          Fluent
        • Arabic

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