Zakki ahamed

IT Support Engineer

• Job Details:Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively. Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions. Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security. Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices. Managing user accounts and access permissions, ensuring data security and compliance with company policies. Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions. Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency. Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed. Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations. Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge.