Zakaria Elshehawy

IT ManagerFull Time

• Job Details:While working from Egypt ,providing technical and operational oversight to all services, tools, and applications related to IT services delivery. Develops and implements design, configuration, installation, and maintenance of network hardware, software, and telecommunications services.spanning 4 Branches in USA ( DC - MD - TX - CA) and Egypt ( Alexandria) Maintains the integrity of the network/systems security and optimization of the network (LAN and WAN). Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup. Performs software backups and maintains archive of source codes. Researches and evaluates new technologies and negotiates contracts with and activities of hardware, software, telecommunications, support, and training with vendors. Recommends budgets and coordinates equipment purchases. Responds to the needs and questions of users; troubleshoots, diagnoses, and fixes hardware and/or software problems. Establishes and maintains network users, user environment, directories, and security. Installs upgrades/updates and configures operating system and third-party software. Performs preventative maintenance procedures; performs system troubleshooting to isolate and diagnose common system problems. Develops and communicates standards for use, operations, and security of network, personal computers, and data; trains users on software and equipment usage. Interfaces with all departments and vendors to report and resolve software, hardware, and operations problems; develops system solutions consistent with organizational objectives. Develops and implements disaster recovery procedures; prepares and maintains documentation of network configurations and cabling layouts; monitors and maintains network stability. Provides Intranet and Internet services that allow employees to connect to data and applications. Provides project management, design implementation, documentation, and operations support for network infrastructure.

Infrastructure and Operation ManagerFull Time

• Job Details:Supervised IT personnel in operations, maintenance and Information Management of Alexandria Faculty of Medicine Enterprise Network.  Maintained user accounts, emails, file system security, printing, backup and recovery and remote access troubleshooting with special emphasis on MICROSOFT Win2000, 2003, 2008, Exchange Services, SharePoint Services, CISCO routers and VOIP.  Manage and provide Tier 2 and 3 operations support for workstations and server.  Set policies and procedures for Life Cycle Management for 3200 network computers, servers all associated network equipment and peripherals.  Telecommunications Project Manager responsible for all Digital Infrastructure systems to include initial contract setup, purchases, installation and all required preventive and corrective maintenance.  Managed 24 hours help desk support for LAN/WAN spanning 6 Medical Campus across Alexandria government  Planed, Installed, analyzed, managed and optimized Local Area Network performance for various networking protocols, routing technology and network topologies to include TCP/IP, VLANS, Internet (HTTP, HTTPS, FTP, TELNET, SMTP) various gateways and routing protocols and smart switches  Monitors performance and provides troubleshooting for system hardware and software.  Manages Performance installations, upgrades, maintenance and security scans.  Ensures successful replication between various servers in different locations.  Responsible for complete backup and restoral of organizational systems to the most recent information.  Oversee the monitoring of server audit logs and event notices.  Develop operational processes and procedures while providing on -site system training for users and administrators.  Lead investigations of security violations and breaches and recommended solutions.  Responded to customer queries.  Member of the faculty strategic committee coordinating in the development of three axis of the faculty strategic plan ( IT , Community engagement and Administrative process development.

IT SpecialistFull Time

• Job Details:Based at ART Main Branch in Alexandria and North-cost Sector. Providing Systems Administration, deployment and management on their Computer Systems. Duties in brief:  Manage help desk support LAN/WAN spanning 5 Branches (Sidigaber – Sidi-bishir – Semoha –Dekhela – Dekhela main Branch).  Supervised IT personnel in day to day networking and messaging operations  Successfully planned ,deployed , managed and coordinated VOIP and call center management for Alexandria, West-delta and North-cost Sector  Sited operational plans , corrective and prevented maintenance plans