Zainab AbdelRazik Mohammed

Customer Service SupervisorFull Time

• Job Details:Generated sales lead and handled large amounts of incoming phone calls as well as e-mails and whatsapp. Meet customer service team sales targets and call handling quotas.  Managed sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution. Maintain accurate customer records and order information in CRM system.