ZH

Zahraa Essam eldin Henish

Customer Care specialist

Nasr City, Cairo, Egypt

Work Experience

  • Customer Care specialistFull Time

    Global Brands

    Mar 2022 - Jun 2025 -3 yrs, 3 months

    Egypt , Cairo

    • Job Details:- B2B customer care - replying to the companies' inquiries through email, Facebook, whats app, Instagram and website - Directing the request to the concerned team - Following up with the team regarding sending the quotation to the client - check with the client that the quotation has been received and if there are any comments - Sharing in marketing campaigns and inviting the companies to our events - Using free tools to get new leads to increase our clients
  • Customer Service RepresentativeFull Time

    Edfa3ly company

    Sep 2019 - Oct 2021 -2 yrs, 1 month

    Egypt , Cairo

    • Call center agentFull Time

      CIB bank

      Jun 2016 - Sep 2019 -3 yrs, 3 months

      Egypt , Cairo

      • TeacherFull Time

        Manaret Heliopolis language school

        Sep 2015 - Jun 2016 -9 months

        Egypt , Cairo

        • Education

          • BA in Languages

            Ain Shams University (ASU)

            Jan 2011 - Jan 2015 - 4 yr

          Skills

          • Microsoft Powerpoint
          • Customer Service
          • Microsoft Word
          • Teaching
          • Microsoft Excel

          Languages

          • Arabic

            Fluent
          • English

            Advanced
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