Zahraa El-berolosy

team leader content specialist at mass solutions company

Cairo, Egypt

mass solutions company

Jan 2020 - Present -4 yrs

Egypt

Job Details:diagnosing agent technical issues and to fix various problems; preparing training method to learn agent a technique of how to create content in easy and fast way with high quilt.

raya contact center

Jan 2017 - Jan 2018 -1 yr

Egypt

Job Details:handling technical support inbound calls experiencing computer problems of all kinds; diagnosing customer technical issues and walk customers through the steps needed to fix various problems; submitting service requests in case customer’s technical problems cannot be handled over the phone to schedule for technicians visit to fix problems on-site; checking for customers’ previous issues and solutions provided, and updating new information on the database whenever new issues arise.

btc company

Jan 2013 - Jan 2014 -1 yr

Saudi Arabia

Job Details:preparing training materials for new machinery technical manuals and safety procedures; explaining and training new and/or existing employees on working with the new machines.

united planets school

Jan 2011 - Jan 2012 -1 yr

Saudi Arabia

Job Details:reviewing and completing training agreement and training plan with each student, training supervisor, and parent monitoring students’ progress; holding conferences with students, employers and parents; resolving conflicts that may arise between the student and the training supervisor arranging for needed adjustment of any misplaced students; ensuring that all policies and laws relating to work-based learning is being applied.

Bachelor's Degree in itc
Arab Open University (aou)
Jan 2012 - Jan 2013 - 1 Year