Zahi Ayman ElSahn
Incident Management Specialist at Orange Business Services
Alexandria, EgyptWork Experience
Incident Management SpecialistFull Time
Orange Business Services
Apr 2018 - Present -7 yrs, 4 months
Egypt , Cairo
- Job Details:Network Technical Support Engineer: Provide technical support for Enterprise Network Management customers. Perform and own network technical management escalations in line with company procedure and case excellence policy. Provide technical point of contact for customers’ incidents. Documenting cases and network problems created.
Education
Communication & electronics (Electrical) in communications
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2011 - Jan 2016 - 5 yr
BA in Communications & Electronics Department
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2011 - Jan 2016 - 5 yr
High School - Thanaweya Amma
Saint-MarcJan 2010
Skills
Training & Certifications
Linux – Red Hat System Administration II
2018Linux – Red Hat System Administration I
2018Fundamentals of My SQL
2017Java SE 8: Advanced Graphical User Interface Programming
2017Java SE 8: Object Oriented Programming
2017Java SE8: • Java SE 8: Fundamentals of Programming
2017Mobile Package
2017CISCO CCNA- Routing & Switching
2016Project Management – PMP-PMBOK5
2016Microcontroller (embedded system)
Jelecom·2015Grimsby institure
The application of engineering theory ·2015ELROX.AIRCO,HALLTECH
Renewable energy and personal development program·2015Microcontrollers – Embedded System
2015Mobile telecom technical
Vodafone·2015Telecom training
TE (Telecom Egypt) ·2014DELF B2
The French Ministry of Education·2010DELF A1
the French Ministry of Education ·2008DELF A2
French Ministry of Education·2007