Zachary Nasser

Jobs Global

• Real Time Management SpecialistFull Time

  Aug 2017 - Present -8 yrs

  Egypt , Cairo

  • Job Details:Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives. – Monitors site to ensure optimal staffing levels. – Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data. – Administers volume contingency action plans as deemed necessary and appropriate. – Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals. – Facilitates real-time discussions with necessary stakeholders. – Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness. – Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests. – Ensures that all reports originating from the department are accurate and reliable. – Helps with the integration and implementation of new call center technologies. – Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
• Telemarketing AgentFull Time

  Feb 2017 - Aug 2017 -6 months

  Egypt , Cairo

  • Job Details:Calling U.S seniors and telemarket medical equipment