Basic Info

Youssef Ahmed-Wagdy

4 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Quality specialist at Raya Contact Center

Experience Details

Quality specialist

Quality, Customer Service/Support

Manager

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

N/A

Jan 2016 to present (11 months)
Senior Quality Assurance Coordinator at Raya Contact Center

Experience Details

Senior Quality Assurance Coordinator

Quality, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Internet/E-commerce, Outsourcing/Offshoring

Www.rayacorp.com

Jan 2015 to Jan 2016 (1 year)
Quality Assurance Executive at Raya Contact Center

Experience Details

Quality Assurance Executive

Quality

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services , Outsourcing/Offshoring

Www.rayacorp.com

Aug 2013 to Dec 2014 (1 year 4 months)
Technical Support advisor at Raya Contact Centre Outsourcing to Etisalat UAE

Experience Details

Technical Support advisor

Customer Service/Support, IT/Software Development

Entry Level

Technical Support and Account advisor at Etisalat UAE.
To troubleshoot and solve Internet connection problems, over multiple connection technologies including but not limited to (ADSL, WIMAX, GPON).
Account Advisor and Customer support regarding all aspects that may concern Internet connections and Fixed telephon land lines


Company Details

Raya Contact Centre Outsourcing to Etisalat UAE

Cairo - Maadi, Egypt

N/A

Internet/E-commerce

N/A

Feb 2013 to Jul 2013 (5 months)
IT Support (volunteer) at RICHO OSCE

Experience Details

IT Support (volunteer)

IT/Software Development

Entry Level

Troubleshoot and solve technical issues on the office's computers and terminals.


Company Details

RICHO OSCE

nasr city, Egypt

N/A

Publishing and Printing, Information Technology Services

N/A

Jul 2009 to Sep 2009 (2 months)

Education

Bsc in Computer Engineering

Education Details

Bsc

Computer Engineering

Modern Academy for engineering and technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy for engineering and technology
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language school in Nasr City.

Egypt

2007

B / Very Good / 75 - 85%

N/A

Saint Fatima Language school in Nasr City.
2007

Training and Courses

Training/Course Details

IT essentials Network Operating Systems

Oct 2010

IT Gate Academy

Certified by Cisco with excellence

Training/Course Details

Java J2SE

Jan 2009

Jelecom Egypt (Panasonic)

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicCSSComputer EngineeringComputer/Video GamesConsumer ServicesCustomer ServiceE-commerceEmbedded Linux DevelopmentEnglishExploring New CulturesFlexibleHTMLITIT Essentials Network Operating SystemsIT SupportInformation Technology ServicesInnovativeInternetJava J2SEJava SELeaderOffshoringOutsourcingProblem SolverPublishing And PrintingQtQuality AssuranceQuality Assurance ExecutiveQuality ControlQuality SpecialistRaya Contact CenterSenior Quality Assurance CoordinatorSoftware DevelopmentSupportTechnical Support AdvisorTelecommunicationsTrying New Things.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Qt

Qt

: Advanced

: Extreme - I love it!

:

1-3 years

HTML

HTML

: Advanced

: Little

:

Less than 1 year

Java SE

Java SE

: Intermediate

: High

:

Less than 1 year

embedded Linux development

embedded Linux development

: Intermediate

: Medium

:

Less than 1 year

CSS

CSS

: Intermediate

: Little

:

Less than 1 year

Key Skills

Analytical, Leader, Problem Solver, Flexible / Adaptive, Innovative

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