Yasmin Salem

Call center- Supervisor at SharmDirect

Maadi, Cairo, Egypt

SharmDirect

May 2014 - Present -11 yrs, 3 months

Egypt , Cairo

Job Details:I supervise a small team of sales agents for the UK travel market. The purpose of our department is to provide customer service as well as manager sales targets. The company specializes in holidays to Sharm el sheikh and it is my job to run the call center office as well as analyze and report back to management. I am also in charge of monitoring or Webpage and changing content.

Tui Uk and Ireland

Nov 2013 - May 2014 -6 months

Egypt , South Sinai

Job Details:I was responsible for risk management and reporting as well as providing UK nationals with support while in difficult situations in Egypt such as illness, hospital visits, police station visits and Deaths.

Reef Oasis Blue Bay and Spa

Mar 2013 - Sep 2013 -6 months

Egypt , South Sinai

Job Details:Main duties included arranging VIP amenities, VIP Check-in, Speaking with customers, and dealing with issues, working alongside different departments to make sure guests received excellent customer service. I have also been in charge of marketing for the Reef oasis Facebook page to improve the engagement with guests and publicizes the Hotel.

Tui Uk and Ireland

Jul 2008 - Mar 2013 -4 yrs, 8 months

Egypt , South Sinai

Job Details:As a tour leader it was my responsibility to make sure all guests were highly satisfied as well as hitting all company targets and objectives. Within 5 years working for the Tui UK. I have developed so many skills through dealing with different situations including the volcanic ash, Revolution and day to day problems within different hotels. I was also consistent in achieving my customer satisfaction and sales targets and always went over and beyond what was expected of me.