Basic Info

Youstina zaki

Less than 1 year

Aswan, Egypt

Bachelor's Degree

Entry level

Work Experience

Personal banker at Commercial international bank

Experience Details

Personal banker

Banking, Sales/Retail, Customer Service/Support

Entry Level

N/A


Company Details

Commercial international bank (multinational)

Aswan, Egypt

More than 1000 employees

Banking

Www.cibeg.com

Jan 2016 to present (2 years)
Customer service at Vodafone egypt

Experience Details

Customer service

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone egypt (multinational)

Aswan, Egypt

11-50 employees

Telecommunications

Www.vodafone.com.eg

Nov 2015 to Jan 2016 (2 months)

Education

Bachelor's Degree in English and French languages

Education Details

Bachelor's Degree

English and French languages

Ain Shams University, Egypt

C / Good / 65 - 75%

First language :English Second language: French

N/A

Ain Shams University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

college saint joseph d' alexandrie

Egypt

2008

A / Excellent / 85 -100%

N/A

college saint joseph d' alexandrie
2008

Training and Courses

Training/Course Details

coaching essentials

Jul 2010

new horizons

N/A

Training/Course Details

excellence in technical customer service

Aug 2010

new horizons

N/A

Training/Course Details

icdl

Sep 2010

new horizons

N/A

Training/Course Details

Personal branding

Feb 2017

Impact

N/A

Training/Course Details

The science of sales

Mar 2017

Sales expert house

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBankingBooksBusiness DevelopmentCRMCoaching EssentialsCommercial International BankCustomer ServiceDetails-orientedEnglishEnglish And French LanguagesExcellence In Technical Customer ServiceFoodFrenchHard WorkerIcdlInternetMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNew PlacesOrganizerPersonal BankerPersonal BrandingPlannerRetailSalesSupportT24TelecommunicationsThe Science Of SalesVodafone Egypt

Self-assesed Skills

Languages

French

French

: Fluent

: Advanced

: Advanced

: Advanced

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

T24

T24

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Organizer, Details-oriented

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