Basic Info

Youssef Salah Mohamed Hassan

3 years

Abu Dhabi, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Cashier / Customer Service at Al Ansari Exchange LLC

Experience Details

Cashier / Customer Service

Customer Service/Support, Banking, Accounting/Finance

Entry Level

 Handle the cash/cheque transactions at the counter and ensure the delivery of quality service to customers and ensuring all activities completed within timescales with high degree of accuracy.
 Ensure all transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements, and avoid Cash excess & shortage.
 Answer customers' questions, and provide information on procedures or policies, and also solve customers’ complaints.
 Process credit card, cheque payments, and bill payments.
 Provide information and guidance to customers through the delivery of excellent customer service to achieve customer satisfaction.


Company Details

Al Ansari Exchange LLC (multinational)

Abu Dhabi, United Arab Emirates

501-1000 employees

Accounting and Auditing Services, Banking, Consumer Services

http://www.alansariexchange.com/en/

Jan 2017 to present (2 months)
Logistics and Inventory Specialist at Vodafone Egypt

Experience Details

Logistics and Inventory Specialist

Logistics/Supply Chain

Experienced (Non-Manager)

- Counts all store products and supplies.
- Analyzes sales records and compares them to physical store inventory.
- Reports and discrepancies to inventory manager or store manager.
- Maintains cleanliness and organization of the stockroom.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain , Retail, Telecommunications

http://www.vodafone.com/content/index.html

Oct 2015 to Dec 2016 (1 year 2 months)
Supervisor at Kidzania

Experience Details

Supervisor

Customer Service/Support

Experienced (Non-Manager)

- Attracts potential customers by answering questions; suggesting information about the city.
Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.


Company Details

Kidzania (multinational)

Cairo, Egypt

101-500 employees

Consumer Services , Food and Beverage Production, Animation

http://cairo.kidzania.com/en-us/

Jun 2015 to Jun 2016 (1 year)
Pharmacist Assistant at Ahmed Sh. Pharmacy

Experience Details

Pharmacist Assistant

Pharmaceutical, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Ahmed Sh. Pharmacy

Cairo, Egypt

1-10 employees

Medical Devices and Supplies, Pharmaceuticals

N/A

Jun 2011 to Apr 2015 (3 years 10 months)
Financial Auditor (intern) at Vodafone

Experience Details

Financial Auditor (intern)

Accounting/Finance, Logistics/Supply Chain

Entry Level

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

N/A

Accounting and Auditing Services, Financial Services, Logistics and Supply Chain

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Aug 2014 to Sep 2014 (1 month)
Accountant (intern) at TE-Data

Experience Details

Accountant (intern)

Accounting/Finance

Entry Level

N/A


Company Details

TE-Data (multinational)

Cairo, Egypt

More than 1000 employees

Accounting and Auditing Services

http://www.tedata.net/eg/ar/

Jun 2014 to Aug 2014 (2 months)
Junior at TREE (student activity)

Experience Details

Junior

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

TREE (student activity)

Cairo, Egypt

https://www.facebook.com/treeegy

Jan 2014 to Jun 2014 (5 months)
Member at COMET (student activity)

Experience Details

Member

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

COMET (student activity)

Cairo, Egypt

https://www.facebook.com/COMET.cu

Nov 2012 to Sep 2013 (10 months)

Achievements


 Handle the cash/cheque transactions at the counter and ensure the delivery of quality service to customers and ensuring all activities completed within timescales with high degree of accuracy.
 Ensure all transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements, and avoid Cash excess & shortage.
 Answer customers' questions, and provide information on procedures or policies, and also solve customers’ complaints.
 Process credit card, cheque payments, and bill payments.


 Counts all store products and supplies.
 Analyzes sales records and compares them to physical store inventory.
 Reports and discrepancies to inventory manager or store manager.
 Maintains cleanliness and organization of the stockroom.
 Responsible for coordinating the storage, transportation, and delivery of
goods.
 Oversee and communicate with colleagues to ensure stock is maintained and
moved efficiently.
 Open-purchase, inventory, screen, procure, receive, store and issue material
and replace repair selected components.


 Attracts potential customers by ensure excellent service standards and
maintain high customer satisfaction.
 Resolves service problems by clarifying the customer's complaint,
determining the cause of the problem, selecting and explaining the best
solution to solve the problem and submit the correction.
 Prepares product or service reports by collecting and analyzing customer
information.


 Cash Collecting
 Sales Transaction
 Audit the stock


Worked for “Ana Trainee Program” in the operational & logistics
department (Finance)


Financial and Accounting Trainee (Acc Receivable / Acc Payable )


Personal Details
- Residency: United Arab Emirates – Abu Dhabi
- Nationality: Egyptian
- Marti al Status: Single
- Birthday: 24th of April 1992
- Driving License: UAE and Egypt


I have achievements as Junior at TREE (2014 - 2014)


Personal Skills:  Hard worker, Listened actively, and Intensity.  Very good communication skills, Problem Solver and Option Provider.  Ability to collaborate and work within a team, as well as operate independently.  Willing to work under pressure, Responsible and Have Strong Work Ethics.  Have a very good knowledge about hospitality and customer service skills.  Have the ability to learn from the experience of others in any field.  Resolve service problems by clarifying the customer's complaints. Computer Skills:  Excellent in using Oracle system and ERP system, also I am able to deal with Currency exchange systems as Cash Express and Western Union.  Excellent in using Microsoft office (Word, PowerPoint, and Excel).  Excellent in searching, browsing and web mining.  Excellent in writing reports and data entry. Languages:  Arabic: (Mother Tongue)  English: Fluent (Reading – Writing – Speaking)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2012 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Experimental Language School

Egypt

2011

A / Excellent / 85 -100%

N/A

Gezira Experimental Language School
2011

Certifications

Certificate details

Computerized Accounting

Aug 2015

N/A

N/A

N/A

RCSC - Cairo University

N/A

English
May 2014

Certificate details

English

May 2014

N/A

N/A

N/A

CTC Academy - Cambridge University

N/A

English Course
Feb 2016

Certificate details

English Course

Feb 2016

89 out of 100

N/A

N/A

Berlitz Egypt

N/A

English Course
Apr 2016

Certificate details

English Course

Apr 2016

85 out of 100

N/A

N/A

Berlitz Egypt

N/A

Certificate details

Currency Exchange

Jan 2017

100 out of 100

N/A

N/A

ALISON Online Courses

N/A

Training and Courses

Training/Course Details

Accounting

Aug 2014

TE-Data Co.

N/A

Training/Course Details

Finance and Opearations

Oct 2014

Vodafone

N/A

Training/Course Details

Auditing Simulation

Jun 2013

PWC

N/A

Training/Course Details

Sales Project

May 2013

Pepsico

N/A

Training/Course Details

English Course

May 2012

CTC Academy

N/A

Training/Course Details

Marketing Course

Oct 2015

Cairo University

N/A

Training/Course Details

English Course

Feb 2016

Birlitz

Level 2

Training/Course Details

English Course

Apr 2016

Birlitz

Level 3

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountingAccounting And Auditing ServicesAl Ansari Exchange LLCAnimationArabicAuditingAuditing SimulationBankingBusiness DevelopmentCashier / Customer ServiceComputerized AccountingConsumer ServicesCreativeCurrency ExchangeCustomer ServiceData EntryEnglishEnglish CourseFamilyFinanceFinance And OpearationsFinancial AuditorFinancial ServicesFood And Beverage ProductionFootballFrenchHappinessHard WorkerInsuranceJuniorKidzaniaLeaderLogisticsLogistics And Inventory SpecialistLogistics And Supply ChainMarketingMarketing CourseMedical Devices And SuppliesMemberMicrosoft OfficeNegotiatorOrganizedPharmaceuticalPharmaceuticalsPharmacist AssistantPlaystationReadingReal MadridRetailRonaldoSalesSales ProjectSeaSocialSupervisorSupportTE-DataTelecommunicationsTransportationVodafoneVodafone EgyptZAMALEK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

French

French

: Intermediate

: Fluent

: Beginner

: Beginner

Tools and Technologies

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Data Entry

Data Entry

: Advanced

: Extreme - I love it!

:

Less than 1 year

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Auditing

Auditing

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Pharmaceutical

Pharmaceutical

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

1-3 years

Logistics

Logistics

: Advanced

: Extreme - I love it!

:

1-3 years

Auditing

Auditing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Banking

Banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Negotiator, Creative, Social

Online Presence

https://eg.linkedin.com/in/youssefsalah92https://facebook.com/joe.19792

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