Yousef Moner

customer service representative - call center agent

• Job Details:handle inbound calls consistently meeting and maintaining department standards and goals. ability to provide expert advice and accurate information to customers. follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs. resolve calls and only escalating when all options have been ruled out. provide clear and concise documentation of all cases. meet schedule adherence goals set forth by the client. periodically make outbound calls to customers to follow up on a variety of issues. use multiple applications during call.

personal trainer

• Job Details:helping clients develop short - and long -term goals analyzing client behavior and the client’s abilities training existing clients with their fitness goals and competitions. giving advice on nutrition, health and lifestyle changes leading group fitness classes when necessary helping clients with their workouts and advising them about important safety concerns creating workouts that are safe for the client to replicate talking to members about their goals and introducing them to personal training packages.

Fitness Coach

• Job Details:carry out fitness assessments on members as required conduct fitness programmers and inductions understand and advise members and guests on the correct usage of gym equipment maintain cleanliness of reception, changing rooms, and gym facilities adhere to all health and safety regulations lifting and arranging gym equipment creating workouts that are safe for the client to replicate.