Basic Info

Youmna Chehata

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Air Canada HD SME at IBM

Experience Details

Air Canada HD SME

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

IBM (multinational)

Egypt

More then 1000 employees

Business Services - Other

N/A

Oct 2014 to present (2 years 2 months)
Air Canada Helpdesk SME at IBM Global Process Services

Experience Details

Air Canada Helpdesk SME

Customer Service/Support, Operations/Management, IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

IBM Global Process Services

Egypt

More then 1000 employees

Business Services - Other, Information Technology Services

N/A

Sep 2014 to present (2 years 3 months)
Team Lead at IBM

Experience Details

Team Lead

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

IBM (multinational)

Egypt

More than 1000 employees

Business Services - Other

N/A

May 2016 to present (7 months)
CTS 1.5 Air Canada support at IBM Global Process Services

Experience Details

CTS 1.5 Air Canada support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

IBM Global Process Services (multinational)

Egypt

More then 1000 employees

Information Technology Services

N/A

Aug 2013 to Sep 2014 (1 year 1 month)
CTS 1.5 Air Canada support at IBM Global Process Services

Experience Details

CTS 1.5 Air Canada support

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

IBM Global Process Services

Egypt

More then 1000 employees

Information Technology Services

N/A

Aug 2013 to Jan 2014 (5 months)
CSR at IBM Global Process Services

Experience Details

CSR

Customer Service/Support

Entry Level

Was supporting Air Canada & Aldo & Canadians IBM employees.


Company Details

IBM Global Process Services

Egypt

More then 1000 employees

Information Technology Services

N/A

Aug 2011 to Jan 2013 (1 year 5 months)
CSR at IBM Global Process Services

Experience Details

CSR

Customer Service/Support

Entry Level

Was supporting Air Canada & Aldo & Canadians IBM employees.


Company Details

IBM Global Process Services (multinational)

Egypt

More then 1000 employees

Information Technology Services

N/A

Aug 2011 to Jan 2013 (1 year 5 months)
Translator (intern) at Akhbar Al Adab

Experience Details

Translator (intern)

Writing/Editorial

Entry Level

Translating French articles.


Company Details

Akhbar Al Adab

Egypt

More then 1000 employees

Publishing and Printing

N/A

Jul 2011 to Jan 2011 (6 month)
Translator at Akhbar Al Adab

Experience Details

Translator

Writing/Editorial

Entry Level

Translating French articles.


Company Details

Akhbar Al Adab

Egypt

More then 1000 employees

Translation and Localization

N/A

Jul 2011 to Jan 2011 (6 month)

Education

College Diploma in French Studies

Education Details

College Diploma

French Studies

Al Alsun - Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al Alsun - Ain Shams University
2006 - 2011
Bachelor's Degree in French Studies

Education Details

Bachelor's Degree

French Studies

Al Alsun - Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al Alsun - Ain Shams University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Vincent de paul

Egypt

2006

A / Excellent / 85 -100%

N/A

Saint Vincent de paul
2006

Certifications

DELF
Jan 2006

Certificate details

DELF

Jan 2006

N/A

N/A

N/A

N/A

ICDL
Jul 2006

Certificate details

ICDL

Jul 2006

N/A

N/A

N/A

N/A

Certificate details

HR Professional Diploma

Jun 2013

N/A

N/A

N/A

N/A

Mini MBA
Sep 2014

Certificate details

Mini MBA

Sep 2014

N/A

N/A

N/A

N/A

Six Sigma
Dec 2014

Certificate details

Six Sigma

Dec 2014

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Air Canada HD SMEAir Canada Helpdesk SMEAnalyticalArabicBusiness Services - OtherCSRCTS 1.5 Air Canada SupportCustomer ServiceDELFDetails-orientedEditorialEnglishExecutorFrenchFrench StudiesHR Professional DiplomaHard WorkerIBMIBM Global Process ServicesICDLITInformation Technology ServicesLinuxManagementMicrosoft OfficeMini MBAOrganizerPublishing And PrintingSix SigmaSoftware DevelopmentSpanishSupportTeam LeadTranslation And LocalizationTranslatorWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Intermediate

: Beginner

: Intermediate

: Beginner

French

French

: Advanced

: Advanced

: Fluent

: Advanced

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Linux

Linux

: Intermediate

: Medium

:

1-3 years

Key Skills

Analytical, Executor, Hard worker, Organizer, Details-oriented

Online Presence

https://www.linkedin.com/in/youmna-chehata-88bb9952?trk=nav_responsive_tab_profile

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