YA

Yomna Saeed Abdullah

Customer Service Representative at Orange at Orange

Alexandria, Egypt

Work Experience

  • Direct SalesFull Time

    Al Ahli Bank Of Kuwait ( Abk Egypt )

    Sep 2022 - Present -2 yrs, 10 months

    Egypt , Cairo

    • Job Details:Explaining the benefits of credit cards to clients.  Convincing the clients to pay with credit cards.  Handling any credit card issues.  Maintaining and building strong relathionship with clients.  Accurately filled out paperwork to ensure the credit card process is complete.

  • Customer Service Representative at OrangeFull Time

    Orange

    Aug 2019 - Present -5 yrs, 11 months

    Egypt , Alexandria

    • Job Details:Serve and handle angry customers and tough situations.  Handle all customer inquiries and provide solutions to his problems.  Sell company products and services and ensure proper collection of required documents.  Handle all cash transaction regarding customers' deposits & withdrawals to/from Orange wallet.  Dealing with a large number of customers on a daily basis and ensuring complete satisfaction.

    • Education

    • Bachelor's Degree in Accounting

      Alexandria University (ALEXU)

      Jan 2014 - Jan 2018 - 4 yr

    Achievements

    Top achiever in sales at orange Over achiever

    Skills

    • Sales Target
    • Customer Service
    • English
    • Communication skills
    • Negotiations skills
    • Over achieving
    • Marketing
    • Microsoft Office
    • Money and banking
    • sales skills
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    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • French

      Beginner

    Training & Certifications

    • Customer Service

      Barclays Bank·2015
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