Yomna Mohaymen El Shammaa

Office ManagerFull Time

• Job Details:• Act as a personnel assistant to regional manager director • Responsible for all aspects of office management and administration. • Organizing internal and external events & Organize Board of Director meetings • Manage Catering facilities, supervise and insure a perfect level of cleanliness, food & beverage for the staff in all the Co. offices. • Identify and select the best and most cost-effective providers of the necessary health and office insurances and manage the yearly renewal processes. • Oversee the overall appearance of the office and ensure everything is correctly presented, in the correct place and in correct working order • Carry out appraisals for Admin staff on a yearly basis • Understand and monitor office expenses and ensure that everything is justified, correct and in order. Take measures to reduce costs wherever necessary/possible • Closely liaise with Accounts on all matters related to staff and office expenses • Compose presentations and office and company related correspondence • Carbon data reporting to London annually • Oversee recruitment and hiring process, including hiring posts, reviewing resumes, and process paperwork. • Preparing or updating employment records related to hiring, transferring, promoting, and terminating • Analysing job duties for each title and job description for every department • Provide trainings and development programs • Act as the main point of contact between management and staff • Inform employee about new announcements.

Team Leader and head of immigration departmentFull Time

• Job Details:• Managing sales staff by recruiting and training team members • Preparing materials and presentations to be shown to clients. • Plan and implement an effective training curriculum • Monitoring team schedules, working hours and performance. • Ensuring client’s satisfaction and solving client’s issues strategically • Working collaboratively with marketing team to achieve best results. • Sending weekly and monthly reports from team members and marketing department to the direct management. • Contribute to team effort by accomplishing related targets. Jan 2016 - Jan 2019 Senior Immigration Consultant at Reach Immigration • Monitoring the new immigration programs and update the team with all changes and updates • Prepare and send out promotional emails on quarterly basis after the approval of the team leader • Fully responsible for the training for new employees • Resolve the legal issues of clients’ cases independently and in cooperation with senior consultant with a legal background • Create, coordinate and attend appointments with potential clients whether • Suggest marketing ideas, send social media content and newsletter content

Immigration consultantFull Time

• Job Details:• Attend to all phone and email inquiries regarding immigration programs • Sending programs material for those who are interested via email • Update the CRM with contacts’ details for potentials, new clients and existing clients • Study and evaluate all incoming immigration requests by using preset evaluation criteria and inform the potential client of result by email or telephone • Follow up with clients after sending evaluation to explain the results and to get feedback • Arrange and coordinate all logistics related to appointments with potential clients • Travel to proposed immigration countries upon the request of management to enhance competency • Prepare the contract to be signed by the client by filling the contract template with the client’s data • Monitoring of new or existent and existing immigration programs and update the team with all changes and upgrades updates • Prepare and send out promotional emails on quarterly basis after the approval of the team leader • Fully responsible for the implementation of induction training for new staff, report progress to principal immigration advisor upon competition • Resolve the legal issues of clients’ cases independently and in cooperation with senior consultant with a legal background • Create, coordinate and attend appointments with potential clients whether via phone, internet or in the office • Suggest marketing ideas, send social media content and newsletter content