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Yomna Amr Mohammed Mahmoud

Customer Relation Officer

Mokattam, Cairo, Egypt

Work Experience

  • Customer Relation OfficerFull Time

    Emirates Nbd Bank

    Jan 2024 - Jan 2025 -1 yr

    Egypt

    • Customer Satisfaction SpecialistFull Time

      Teleperformance - Egypt

      Feb 2022 - Dec 2023 -1 yr, 10 months

      Egypt , Cairo

      • Product SpecialistFull Time

        EGMED

        Feb 2020 - Aug 2021 -1 yr, 6 months

        Egypt , Cairo

        • Job Details:Develops and maintains client relations to increase product sales. Provides technical support during live surgeries and performs experimental product demonstrations for customers, staff, and other stakeholders. Conducts surveys of potential business avenues and proper methods of approach. Answers all product-related questions in a polite manner and addressing queries promptly. Collaborates and strategizes with the business and engineering teams. Attends workshops and refresher courses in sales and marketing. Plans and assists with new product releases and events. Identifies new market opportunities and relays this information to the Manager and other relevant stakeholders. Makes helpful product recommendations and suggestions to increase revenue.
      • Education

        • Bachelor's Degree in Biomedical Engineering

          Helwan University

          Jan 2019 

        Activities

        • Graphic Designer at Enactus - Helwan University

          Student Activity

          Aug 2018 - Jul 2019 -11 months

        • Presentation Committee Head at Enactus - Helwan University

          Student Activity

          Aug 2017 - Jul 2018 -11 months

        • Magazine and Membership Committee Director at Institute of Electric & Electronic Engineers (IEEE) - Helwan Student Branch

          Student Activity

          Sep 2017 - May 2018 -8 months

        • Presentation Committee Member at Enactus - Helwan University

          Student Activity

          Mar 2017 - Jul 2017 -4 months

        Skills

        • Communication
        • Customer Service
        • Problem Solving
        • Leadership
        • Computer Skills
        • Medical Devices Operation

        Languages

        • English

          Fluent
        • Arabic

          Fluent
        • French

          Advanced
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